The Centre for Sight Enhancement conducts systematic file reviews, or individualized service audits to review the quality and consistency of its low vision services. These may include informal evaluations (conducted using correspondence provided by patients, verbal communication from patients or family members, or feedback from collateral agencies, vision resource personnel, or other support service providers), or more formal evaluations (such as independent on-site reviews by the National Accreditation Commission).
The CSE also uses a Customer Satisfaction Survey to solicit opinions of clients who have visited our clinic.