Manage your account, username, password

1. Claim your identity

   • For new student users to obtain a username and password to log in to applications like Quest, myHRinfo, WaterlooWorks, LEARN, Portal and many other services, including WatIAM itself.

2. Set your chosen/preferred first name

   • Log in to WatIAM to set a chosen/preferred first name.

3. Add password recovery email address

   • Log in to WatIAM to add or update your password recovery email to ensure you do not get locked out of the campus systems.

Manage your username or password

• Change your password

  • Log in to WatIAM to change your password.

• Forgotten username

  • If you have an identity and have entered an email address, but forget the username, request to have your username sent to you. If the email address you enter matches the email we have on file, the system will send your username to that email address.

  • Otherwise, please submit a support ticket to the IST Service Desk.

• Forgotten password

  • You must supply your username and an external email address to reset your password.
  • WatIAM will send an email to the supplied email address with a link that will allow you to set a new password for the identity if:
    • the external email address entered matches one of the email addresses on an account correlated to the claimed username, and
    • the username on that identity matches the username supplied by the user.

Common WatIAM account issues

• Problems with your password?

  • Passwords are case sensitive - ensure that your keyboard 'Caps Lock' isn't on.
  • You can check your password by logging into WatIAM. If it works here, but not with an application (such as Quest) then it's a problem with that application. Check for support contacts on that application's home page.
  • If you have forgotten your password, see instructions above.

• Problems with your account?

  • Common WatIAM questions and solutions.
  • Submit a support ticket in the Jira service desk help portal or contact your faculty service desk.