IT is ubiquitous at the University – every new initiative or business improvement comes with its own app, feature request, and website. Demand for IT services continues to grow while capacity and resources remains the same, or even shrinks. To succeed, IT managers need to take a step back and rethink their service model. IST’s web development group has learned to focus on what matters by standardizing and simplifying services, slowing down, and listening to their clients. This session will highlight strategies to effectively manage capacity and demand, including how to determine your average velocity and stick to it, manage expectations, communicate priorities and timelines, and use advisory and steering committees, as well as feedback systems, to help guide your work through client-driven decision making.
Speaker:
Andrew McAlorum, Manager, Web Development and Support
View the full presentation slides: Do Less Accomplish More (PDF).
Time: 1:00 - 1:45 p.m.
Location: STC 0050