Key points:

  • Résumé critiques are one of the most popular services offered by career services at post-secondary institutions.
  • Researchers wanted to know if using an artificial intelligence-based (“AI”) résumé critique software prior to an in-person critique would influence the students’ experience and learning outcomes.
  • Results show that while the AI tool did help with aspects of the student’s writing (like spelling, formatting and word choice), it didn’t influence the time spent on more strategic and impactful aspects of developing a résumé during the in-person critique.
  • While the AI tool may be appealing since it doesn’t require staff’s time and offers quick feedback, this study did not find evidence that it improved the students’ experience, nor did it increase the amount of time spend on strategic improvements to the résumé.