Improving Student Communication Skills with a Context- and Domain-Aware Agentic AI Approach

Welcome to the project webpage for AI-Powered Communication Feedback, an initiative funded by the University of Waterloo Teaching and Learning AI Fellowship Program. This project explores how agentic, domain-aware artificial intelligence can help students strengthen their oral communication skills through more frequent, personalized, and formative feedback.

Project overview

Effective oral communication is a foundational competency across professions, yet student skills and presentation confidence have noticeably declined due to pandemic-era remote learning and an overreliance on reading AI-generated scripts. While regular, low-stakes formative feedback is the established best practice for developing these skills, providing it systematically is prohibitively resource-intensive for instructors at scale. This project will develop a student-facing, domain-aware AI system that processes recordings of student presentations to deliver highly specific, multidimensional communication feedback. Developed over a 12-month period, the system will use multiple specialized agents to evaluate presentations, allowing students to iterate and improve their skills before formal instructor assessment.

Key pedagogical innovation & AI components

  • The Problem Addressed: In traditional under-resourced courses, students are typically assessed on communication through a single, high-stakes final presentation with no opportunities to practice and adapt. AI tools are frequently misused by students to write content rather than develop their personal delivery.  

  • The AI/Technology Solution: Utilizing Microsoft Copilot Studio, the platform hosts an ecosystem of specialized feedback agents that evaluate a presentation along different dimensions such as concision, clarity, completeness, concreteness. The multimodal pipeline processes synchronized audio transcriptions and slide visuals.

  • Instructor Customization: Instructors use an accessible pipeline to calibrate agents using their own domain-specific norms and exemplary student work, shifting AI from an automation shortcut to an iterative learning coach.  

Project fellows

Dr. Ada Hurst, Associate Professor, Teaching Stream and Associate Chair, Undergraduate Studies, Management Science and Engineering, Faculty of Engineering

Dr. Sharon Ferguson,  Assistant Professor, Management Science and Engineering, Faculty of Engineering

Transferability and broader relevance

Adaptability for instructors

The system will feature a modular design that eliminates the need for instructors or students to possess advanced technical AI expertise. Adapting the system to a brand-new course context requires purely pedagogical and disciplinary judgment, allowing instructors to simply edit prompts, configure agent settings, and supply course-specific exemplars via an intuitive SharePoint-style interface.  

Anticipated outputs and project deliverables

As the project advances through its developmental phases, the team will publish and distribute a suite of practical tools for the broader UWaterloo community. Deliverables will be shared on this project website and via broader University-wide communication channels. Stay tuned!