Atlassian update: Jira Service Management

Friday, July 26, 2024
by Palak Chauhan

🎉 Introducing Calendar View for Jira Service Management!

Atlassian has introduced the much-anticipated calendar view for Jira Service Management, a highly requested feature designed to enhance team planning, tracking, and prioritization. This new view also enables team leads to identify potential roadblocks before they cause delays.

Utilizing the Calendar

Note: The calendar view is currently available for newly created Jira Service Management projects, with plans to extend availability to existing projects soon. Users can access the calendar by navigating to a new service project and selecting 'Calendar' from the project’s navigation menu.

Customizing the Calendar

The calendar's view settings allow users to personalize their calendar. By default, weekends are disabled, and the week starts on Sunday, but these settings can be adjusted at any time. Users can also choose to show or hide issue keys on the calendar.

Adding and Managing Issues

To add new issues to the calendar, users can click 'Create' and fill out the date fields. The calendar currently connects to Jira’s default date fields (Start date and Due date).

By selecting the 'Unscheduled' button, users can drag and drop existing issues onto the calendar. The calendar will automatically populate the issue's due date based on placement. To extend an issue across multiple days, users can drag it across the desired dates. Issue dates can be adjusted and rescheduled as needed.

For the appropriate date fields in the issue view, users can go to the 'Request types' page in Project settings and add the Start date and Due date fields to their request types. More information on using the calendar to view issues is available.

Visual Indicators and Filtering

Issues on the calendar display the request type icon, issue key, description, assignee, and progress. Color-coded icons provide a quick status overview:

  • Green: Done (resolved)
  • Red: Overdue (due date has passed, not done)
  • Blue: In progress
  • Grey: To-do (not overdue)

Users can filter issues by request type, status, assignee, or other fields using the 'More +' option.

Stay tuned for more weekly updates!