What is it?
Confluence is a popular collaboration and documentation tool developed by Atlassian. It is designed to help teams and organizations create, organize, and share knowledge effectively. Confluence provides a centralized platform for teams to collaborate on projects, document processes, share information, and foster a culture of knowledge sharing within an organization.
Features
Document collaboration
- Enables real-time collaboration on pages, allowing multiple users to edit and contribute simultaneously.
- Users can leave comments, suggest edits, and track changes, making it easy to collaborate and gather feedback from teammates.
Advanced content organization
- Features like labels, page hierarchies, and advanced search filters to help users organize and categorize content.
- Labels allow content to be tagged with keywords, making it easier to locate related information while page hierarchies provide a structured way to organize content within spaces.
Knowledge sharing and discovery
- With robust search capabilities, users can quickly find relevant content using keyword searches, filters, labels, and content categories.
- Users can subscribe to pages or spaces to receive notifications about updates and changes.
Security and permissions
- Offers robust security and permission settings, allowing administrators to control who can access and edit content.
- Permissions can be set at various levels, such as space, page, or even individual attachments, ensuring data privacy and control.
How you might use it
- For documentation and how-to guides
- Develop an internal or external knowledge base (e.g., IST Knowledge Base)
- Build out a service catalogue (e.g., IST Service Catalogue)