Coming soon: New Feature in Jira Service Management: Choose How You View Your Queues!

Atlassian is rolling out a new feature in Jira Service Management that brings more flexibility to how teams view and manage their work in queues. With this update, users will now be able to choose from three different view options: List, Board, and Calendar.

This change is designed to support different working styles and improve visibility into ongoing work, helping teams stay organized and efficient.

What’s New?

Previously, Jira Service Management only offered a list view for queues. This has now been expanded with two additional options:

Board View – Ideal for visualizing work items in columns (similar to a Kanban board).
Calendar View – Great for tracking time-based tasks or deadlines at a glance.

These views can now be added as tabs within each queue, making it easy to switch between them based on preference or task type.

Who Will Benefit?

This update is useful for a wide range of users, including:

Service desk agents who want to switch between detailed lists and more visual overviews.
Project and team leads who need to see issue timelines or workflows at a glance.
Teams handling time-sensitive requests, as the Calendar view offers a simple way to track deadlines and scheduled tasks.

Essentially, anyone working within Jira Service Management queues can tailor their workspace to better suit their day-to-day needs.

Who Can Make Changes?

Only Jira administrators and project administrators have the ability to:

Add or remove views from a queue
Rename or reorder the tabs
Customize settings for each view type (list, board, or calendar)

This ensures that queue configurations remain consistent and managed by designated users.

Key Features and How They Work

Adding a View to a Queue:

Navigate to Queues within your service project.
Select the queue you’d like to modify.
Click the “Add to navigation” button in the tab bar (next to the queue name).
Choose a view type (List, Board, or Calendar) and click Add to navigation.

Once added, the new view will appear as a tab you can switch to at any time.

Removing a View:

Go to the queue’s tab bar and hover over the view you want to remove.
Click on “Tab options” and select Remove.
You can always re-add the view later if needed.

Additional options include renaming the tab or changing its order in the tab bar.

Customizing View Settings:

From your service project, open the More actions menu next to Queues and select Queue settings.
Click Edit queue from the Actions column.
You’ll see general queue settings and view-specific settings, depending on which views have been added.

This allows administrators to tailor each view to match team workflows or preferences.

Summary

With this feature rollout, Atlassian is giving Jira Service Management users more flexibility and control over how they manage work within queues. The ability to view issues as a list, a board, or a calendar provides teams with powerful new ways to stay organized, plan ahead, and keep work flowing smoothly.

For teams that handle diverse tasks or time-sensitive requests, these new view options offer a simple way to adapt Jira to fit real-world workflows.