Empower Your Skills with Jira, JSM, and Confluence!
We're excited to announce a series of pre-recorded courses that are now available online, designed to help Atlassian users easily understand and navigate the key features of tools like Jira, Jira Service Management (JSM), and Confluence. Whether you're a new user, a project administrator, or managing assets, these courses will provide you with the knowledge needed to effectively utilize these powerful tools.
1. Jira Assets: Mastering Asset Management
This course is ideal for those interested in maintaining Atlassian Assets, an asset management system that seamlessly integrates with Jira Service Management or Jira Work Management projects. Throughout the course, you’ll learn:
- Key terminology used by Assets.
- How to configure your Assets schema and set up permissions.
- Integrating Assets with your Jira projects.
- Importing data from external sources.
We also showcase some real-world use cases implemented at the University, providing practical examples of how you can use Assets effectively. Watch the course here
2. Introduction to Jira Service Management
Are you new to Jira Service Management? This introductory video is perfect for getting you started on your JSM journey. The course will walk you through the foundational knowledge needed to begin using JSM, including:
- Basic navigation of the JSM interface.
- Understanding key features like queues, SLAs, and workflows.
- Setting up your first project for incident and request management.
We recommend following along with your own project for a hands-on learning experience. Watch the course here
3. Jira Service Management for Project Administrators
This course is designed for project administrators looking to configure and manage their JSM projects. You'll learn how to:
- Customize request types and workflows.
- Manage permissions and service level agreements (SLAs).
- Set up automation rules for efficient project management.
Gain the skills to make JSM work best for your team’s needs by following along with your own project. Watch the course here
4. Introduction to Confluence
New to Confluence? This introductory video is perfect for getting familiar with Confluence and understanding how to make the most out of your Confluence spaces. You’ll learn:
- Basic navigation of Confluence.
- How to create, organize, and collaborate on pages.
- Practical tips for using macros and templates.
Follow along with your own project to maximize your learning experience. Watch the course here
5. Confluence for Space Administrators
This course is for those in the administrator role, looking to configure and manage Confluence spaces effectively. Learn how to:
- Set up and maintain your space.
- Manage user permissions and access.
- Customize the look and functionality of your space to match your team's needs.
Gain practical knowledge to ensure your team can collaborate efficiently within Confluence. Watch the course here
6. Introduction to Jira
For new users of Jira, this video provides a foundational understanding of Jira's core functionalities. You’ll learn:
- How to navigate Jira’s interface.
- Creating, managing, and tracking issues.
- Basic project management principles using Jira's boards and workflows.
Following along with your own project is recommended to get a hands-on experience and build confidence in using Jira. Watch the course here
Why These Courses Are Essential for Atlassian Users
These courses are designed to cater to different skill levels, whether you’re a beginner or an experienced user looking to level up your administrative skills. By watching these videos, you’ll:
- Gain Foundational Knowledge: For new users, understanding how to navigate and use tools like Jira, JSM, and Confluence is crucial. These courses provide the necessary foundation to get started.
- Follow Along for Hands-On Learning: We encourage users to follow along with their own projects, enabling practical, real-time learning, which enhances understanding.
- Understand Key Features & Configuration: Project administrators and space administrators will learn the ins and outs of configuring their tools to meet their team's needs, from setting up permissions to customizing workflows.
- Learn Asset Management Integration: The Jira Assets course is perfect for anyone looking to learn how to manage assets effectively, showcasing integrations and real-world use cases that demonstrate its practical benefits.
Check out these courses and start your learning journey today to become more confident and efficient with Atlassian tools. Ready to dive in? Click the links above to watch the courses!