Feature Spotlight: Add Boards & Calendars Directly to JSM Queues!

Friday, May 23, 2025
by Palak Chauhan

Feature Spotlight: Add Boards & Calendars Directly to JSM Queues!

Big news for Jira Service Management users! Atlassian has introduced a powerful update: you can now add Boards and Calendars directly to your queues โ€” not just to the project view. This gives support teams even more control and visibility right where the work happens.


๐Ÿš€ Whatโ€™s New?

Traditionally, visualizations like boards and calendars were only available at the project level. Now, when you're inside a queue, look at the top near the "List" view. Youโ€™ll see a โž• (plus sign) โ€” click it, and you can now add:

  • โœ… Board View

  • ๐Ÿ“… Calendar View

This makes it easier to switch between different visual formats of your tickets without leaving the queue.


๐ŸŽฏ Why This Matters

This is more than a cosmetic change โ€” it enhances real-time decision-making:

  • Board View: Great for workflow visualization (To Do โ†’ In Progress โ†’ Done).

  • Calendar View: Perfect for date-based planning (e.g., SLAs, due dates).

  • Less context switching: Stay inside your queue and manage tasks more fluidly.


๐Ÿ› ๏ธ How to Use It

  1. Open any JSMย Queue.

  2. At the top, next to โ€œList,โ€ click the โž• icon.

  3. Choose either Board or Calendar.

  4. Customize the view based on your team's needs โ€” filter by priority, status, assignee, etc.


๐Ÿ”— Official Atlassian Resources

Want to learn more or see Atlassianโ€™s documentation? Here are two official support articles:


๐Ÿ’ก Pro Tip

Each queue can have its own unique views, tailored to different teams, workflows, or issue types. That means you can build dashboards per queue โ€” for example, one team might prefer boards, another might need calendar-based SLAs.

Stay tuned every Friday for the latest Atlassian updates!!