Get a Clear View of Your Work with the Project Summary Page

Atlassian is introducing a new Project Summary page in Jira Service Management! This page gives you a dashboard-style overview of your team’s work across a project, helping you track progress, manage workloads, and stay on top of priorities.

Note: This feature is currently in development through the Feature Lab. Keep an eye on release notes or the Atlassian Community for updates on when it will be available for your site.

What the Project Summary Page Shows

The Project Summary page gives you insights into your team’s work at a glance. You’ll see:

• Key metrics like how many work items were completed, updated, or created in the last 7 days, and how many are due in the next 7 days.

• Charts and visualizations showing:

  • Customer satisfaction trends over the past 12 months.

  • Breakdown of work items by request type.

  • Status of work items across your workflow.

  • Team workload distribution to help manage capacity.

  • Priority of tasks in your project.

  • Recent activity to keep everyone up-to-date.

  • Active journeys in your project (if Journeys are enabled).

These insights help you see where your team is succeeding, where attention is needed, and how work is distributed.

How to Enable the Project Summary

• For newly created service projects, the summary page is enabled by default. You’ll find Summary in your project sidebar.

• Jira and project admins can enable it via the Feature Lab:

  1. Go to Project settings > Features.

  2. Under Feature Lab, turn on the Project summary toggle.

Once enabled, both admins and agents can view the summary page.

How to Use It

• Navigate to your service project and select Summary in the sidebar.

• Make sure your project has at least one assignee and some work items—you’ll get the most insights with more data.

• Use the Refresh button to update the data anytime.

• Use the Share button to email the summary to your team.

Note: The page layout and chart elements cannot be customized at this time.

Filters and Metrics

You can use filters (like Status, Assignee, or Created) to adjust the data shown in charts.

The page highlights four main metrics:

1. Work items completed, updated, or created in the last 7 days.

2. Work items due in the next 7 days.

Charts provide a visual breakdown of your project’s activity and help you spot trends, monitor team capacity, and keep priorities in check.

The Project Summary page is a simple but powerful way to stay on top of your project, monitor team performance, and make informed decisions without digging through multiple lists or boards.