Upcoming Drop in Session - Understanding Jira’s Mail Handler
📅 Date: Wednesday, October 8, 2025
⏰ Time: 2:00 – 3:00 PM
🔗 [Join the Session]
Managing communication and tracking requests can be challenging when emails keep piling up in your inbox. That’s where Jira’s Mail Handler comes in. By configuring email-based automation, teams can create, update, and manage Jira issues directly through email—helping streamline collaboration and reduce manual work.
What You’ll Learn in This Session
In this live session, we’ll cover:
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Introduction to Mail Handlers
Learn what mail handlers are in Jira and how they help bridge email and issue tracking. -
Setting Up a Mail Handler
Step-by-step guidance on configuring mail handlers within Jira, including choosing between built-in options and custom configurations. -
Automating Issue Creation & Updates
See how incoming emails can automatically create new issues or update existing ones, ensuring no request slips through the cracks. -
Best Practices & Use Cases
Explore real-world scenarios where email-to-issue automation improves workflow, such as IT support, customer requests, and internal team communication.
Why It Matters
Email remains one of the most widely used communication tools, but without structure, important details often get lost. By leveraging Jira’s mail handler, you can:
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Centralize requests into one system of record.
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Ensure transparency and accountability across teams.
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Save time by reducing repetitive manual data entry.
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Improve response times and overall productivity.
Who Should Attend?
This session is designed for:
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Project managers
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IT service teams
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Anyone looking to optimize email-to-issue workflows in Jira
Don’t miss out! Join us on Wednesday, October 8, 2025, from 2:00 – 3:00 PM and take your Jira automation skills to the next level.