What's new - Oct 20th 2023

Friday, October 20, 2023
by Palak Chauhan

New in Confluence

Pick the product theme that works best for you

You can personalize the way Confluence looks to best suit your needs. The options include Light, Dark, System, or Original (the current default Confluence theme).

To check if you have access to themes:

  1. Select your avatar at the top right of the global navigation bar.

  2. Select Theme.

  3. Choose your preferred theme.

New in Jira Software

Create issues from the board in company-managed projects

You can create new issues directly from columns on your board. We've done this to more closely align issue creation across company-managed and team-managed projects.

Over the next few months, we'll bring this functionality to all company-managed projects, but for now, you can only create issues from the board if you're:

  • in a kanban project

  • using the default workflow

  • using the default board filter.

To create an issue on the board, hover over the column and select Create issue.

The option to create an issue will appear in all swimlanes except Query and Projects.

If the Allow users to select a status for an issue they’re creating option has been disabled in System settings, this new functionality will not appear in your project.

New in Jira Service Management

Enhancements to the email request functionality in Jira Service Management

An update that has been rolled out to Jira Service Management - an enhancement that improves the experience for existing users sending email requests.

Previously, users with an Atlassian account without the Customer role faced limitations in creating a request via email. This was due to the requirement of the Customer role for initiating any request via email, even if the user belonged to an approved domain.

Moving forward, when an existing Atlassian account user sends an email to create a request in Jira Service Management, they will automatically be granted the Customer role if they belong to an approved domain.

Learn more about the customer role for Jira Service Management

New in Jira Work Management

View, edit, and manage forms better in issue view

Improvements have been made to the issue view in Jira Service Management to make it easier for agents to review forms.

You can now expand forms to review and edit, then collapse them when you wish to focus on another area of an issue.

You’ll also find the ability to Make form internal now in the (...) menu on each form for easier access. Plus, we’ve made it more obvious which forms are internal only. All internal forms will display yellow to follow the same pattern used for internal comments. This makes it clear to your team what only they can see, and what the customer can.

Learn more about how to view, add, or edit a form on an issue