About the survey
IST's Web Development team conducted a WCMS change management survey to gather feedback from WCMS users that will help inform change management processes for the WCMS 3 Rebuild project.
The survey was available to the University campus community for a period of three weeks and received submissions from participants who were asked to comment on: concerns about this project and the potential impact on roles; current content type and revision functionality; lessons learned from the responsive project; website marketing; and any additional feedback.
What we're hearing from you
How might this project impact you?
The results helped to highlight how the WCMS team can work to mitigate the concerns and overall impact of this project regarding efforts to retrain site maintainers, the migration process to WCMS 3, increased flexibility of design and functionality, and the continued open communication and support from the WCMS team.
Main areas of focus:
The results also helped to identify:
- high priority content types and revision use
- current and desired site marketing tools
- considerations for training practices and documentation processes
- the need for frequent, transparent project communications
For more details, download the
What's next
As we build the next WCMS - see the project timeline here - we will work to include feasible changes to how things work. We're happy to say that many of the suggestions line up with the changes we have already planned. Some of the recommendations for "net new" functionality will be held as feature requests for consideration at the conclusion of the project, and some of the suggestions that were beyond the scope - content changes, search functionality, etc. - will be passed on to the appropriate teams.
Keep an eye on the blog for updates on our progress, an early look at coming changes, follow-up surveys, and other project related information.