Full-Service Guidelines

Sustainability: Our Chefs strive to purchase food locally within our community when it is available and have created menus to reflect our local food offerings.  We serve locally roasted, IMPACT fairtrade organic coffee and tea. 

Menu: Our catering brochure is a great starting point for planning your event.  We offer an extensive selection of choices.  Our Chefs would be happy to customize a menu should you prefer something that is not listed in our brochure.  Supporting our local economy is important to Catering &  Event Services and we strive to purchase products locally when it is available.  In the event where a menu may need to be modified, Catering & Event Services will substitute a comparable or greater quality product that is consistent with the menu. 

Food Allergy Disclaimer and Dietary Restrictions: Catering & Event Services does not have a nut free, gluten free or allergen free kitchen or serving lines.  We take every precaution to check ingredient information and to ensure that cross contamination of ingredients does not occur. Ingredients and nutritional content may vary.  Because manufacturers may change their product formulation or consistency without our knowledge and product availability may fluctuate, we cannot completely guarantee products are nut, gluten or allergen free.  It is the responsibility of the guest with the food allergies or other specified nutrition concerns to make the final judgment on whether or not to question the ingredients of a food item or to choose to eat the foods selected.  Guests are encouraged to consider information provided, to their own satisfaction, in light of their own individual needs and requirements.

Dietary requirement are required at the time of providing the guaranteed number of guests.

Guaranteed Numbers and Cancellations: When booking your event with us, you will be asked to give an estimated number of guests you are expecting. 

A guaranteed number of guests is required ten business days prior to the event.  If numbers increase after this time additional charges may be incurred.  Cancellations made within two business days before the event will be charged the full amount of the total invoice.  Cancellations made within four business days before the event will be charged 25% of the total invoice.  All cancellations must be made in writing via email .

Catering & Event Services will set up and prepare 5% above the guaranteed number of guests.  If number of guests increase, the final invoice will be adjusted to reflect the guaranteed number of guests or the actual numbers of meals served, whichever is greater.  If actual numbers decrease, the final invoice will reflect the guaranteed numbers. 

Room Rental: A room rental fee will apply to all events catered in Federation Hall and includes tables and chair setup, linen tablecloth, china service, and basic AV package (screen or monitor, podium with mic, laptop and data projector)

Terms & Conditions: All food and beverage must be provided by Catering & Event Services in Federation Hall.

Prices listed in our menus are subject to change.  All prices apply to events held in Federation Hall at the University of Waterloo and additional fees may apply for all events away from Federation Hall. 

Catering on weekends and/or statutory holidays may incur additional labour charges. 

Our clients pay for their guests to enjoy the full variety of offerings but any surplus food will be managed by our team.  For health and safety reasons, surplus food is not permitted to leave the location except by the permission of Catering & Event Services.

Should the schedule serving time of the function be delayed by more than thirty (30) minutes, a labour fee may be added to your invoice.

The room will be available for you to setup your event one (1) hour prior to your start time.  You must vacate the room thirty (30) minutes following the end time.

Only green painters tape is permitted to be used on our walls.  Any damage to University property incurred by the client/guests will be assessed and subsequently charged to the client.

 


Drop-off Delivery Guidelines

Sustainability:  As part of our sustainability and environment initiatives, we use eco-friendly disposable tableware and compostable cutlery and napkins. Our Chefs strive to purchase food locally through our vendors when it is available and have created menus to reflect our local food offerings.  We serve locally roasted, IMPACT fairtrade organic coffee and tea.  We have removed all plastic straws from our service.

Menu: Supporting the local economy is important to Catering & Event Services and we strive to purchase products locally when it is available.  Due to unforeseen circumstances, menus may need to be modified.  Catering & Event Services will, in all instances, substitute a comparable or greater quality product that is consistent with the menu. . 

Food Allergy Disclaimer and Dietary Restrictions: Catering & Event Services does not have gluten- free or allergen-free kitchens and serving lines, we take every precaution to check ingredient information and to ensure that cross contamination of ingredients does not occur.  Ingredients and nutritional content may vary.  Because manufacturers may change their product formulation or consistency without our knowledge and product availability may fluctuate, we cannot completely guarantee products are gluten or allergen free.  It is the responsibility of the gues with food allergies or other specified nutrition concerns to make the final judgment on whether or not to question the ingredients of a food item or to choose to eat the foods selected.  Guests are encouraged to consider information provided, to their own satisfaction, in light of their own individual needs and requirements.

Guaranteed Numbers: When booking your event you will be asked to give an estimated number of guests you are expecting.  A final guarantee number of guests is required four business days prior to your event.

Terms & Conditions: All drop-off catering includes compostable tableware and linen tablecloth(s).  China tableware is available upon request for a nominal charge.

You are responsible for having the door open to the room 15 minutes prior to your delivery time, as well, providing the necessary tables for the food and beverages.

Catering & Event Services will deliver 15 minutes prior to the event starting time.  To ensure that your order is secure, we recommend that someone be present to accept delivery.  Catering & Event Services is not responsible for unattended events after delivery. 

Subsequent pick-up of equipment after the initial attempt will have an additional pick-up charge. 

All deliveries are for immediate consumption only and we assume no responsibility for handling after the delivery due to health regulations.

No delivery fee will be charged if the order is over $100.00, otherwise a $14.00 delivery fee will apply.  Hot food items will be charged a $22.00 delivery fee.  Deliveries off-campus will occur a delivery fee to the location.  Saturday and Sunday deliveries require minimum sales.

Should it be necessary to cancel your order, please call the Catering & Event Services Office at ext. 84700 as soon as possible.  Cancellations made within two business days before the event will be charged the full amount of the total invoice. 

UW Clients can save money by booking the event using our easy on-line ordering system. https://webreg.uwaterloo.ca/eventweb/default.aspx

 


Invoicing

All University clients must provide the department accounting code at the time of booking.  No taxes will be charged.  The account number that is given will automatically be charged.  Changes to the account number after this time, will have to be changed with the Finance department directly.