Change is constant. Understanding and strategically addressing the impact change has on an individual, a team or an organization can directly influence change initiative outcomes.
The University of Waterloo offers a campus wide streamlined approach to managing change initiatives and is committed to supporting employees as they navigate through change.
Managers leading change have access to a variety of services, equipping them with the necessary skills and tools to support their team members, anticipate areas of resistance and proactively address concerns to optimize change results.
Services offered include: consultation with Change Management Prosci certified representatives, access to tools and templates and access to the People, Process and Projects Community of Practice.
Supports and Services
THE CHANGE MANAGEMENT ADVISOR (CMA)
The CMA is responsible for supporting University-wide strategic change initiatives. Special requests outside of these criteria will be assessed on a need and resource availability basis. To submit a request please fill out our online form.
For a given change initiative, the CMA will perform one of two possible roles: they will offer consulting services, or they will be designated as the change leader for the project.
Services provided by the Change Management Advisor include:
| Service | Change Leader | Change Consultant |
| Provide advice and guidance on the implementation of the change | X | X |
| Define the Change Management Strategy and create a Change Management Plan | X | |
| Support and guide sponsors, leaders of change, or change project team members through the given change initiative | X | X |
| Prepare the Change Management Team | X | |
| Collect and analyze feedback, diagnose gaps, manage resistance and implement corrective action plans as needed | X | |
| Offer a Change Management Health Check (CMHC) service | X | X |
| Report on the success of each phase of the change initiative | X | |
| Perform a post-implementation lessons-learned review to assess outcomes, identify improvement opportunities, and inform future implementation practices. | X |
THE HUMAN RESOURCE PARTNER (HRP)
At the Faculty, unit and department level, the Human Resource Partner’s (HRP) apply Change Management techniques as part of their ongoing support of managers across campus.
Please contact your HRP to discuss your change initiative.
THE ENTERPRISE PROJECT MANAGEMENT OFFICE (EPMO)
The Enterprise Project Management Office is the preferred resource for managing delivery of successful enterprise initiatives at the University of Waterloo. In addition to providing comprehensive project oversight, some Project Managers within the EPMO are well versed in Change Management methodologies, enabling them to effectively bridge the disciplines of project management and change management to support integrated, institution‑wide initiatives.