Information Resource Coordinator

The University of Waterloo Library seeks a well-organized, collaborative and user focused Information Resource Coordinator. Reporting to the Head, Information Services & Resources, Dana Porter Library, the incumbent will be responsible for collection management project development and coordinate implementation, manage the department’s internal knowledge management tools, be the administrator for our LibGuides tool, and ensure accessibility compliance for both ISR departments. The IR Coordinator works with staff across other Library departments in these areas to development and implement best practices, provide training, and provide information service. The IR Coordinator undertakes assessment and usability activities as needed.

The Information Services & Resources (ISR) department supports the research, teaching, and learning on campus through their direct liaison work with researchers, departments, programs and schools. The ISR department is responsible for information literary teaching and learning, collection development and curation, information service delivery and consultations supporting the identification, organization and effective use of library resources and services for research.

The successful candidate will be responsible for:

  • Planning and coordinating, with other Library departments, regular and project-based collection maintenance and curation activities, and overseeing implementation
  • Liaising with Collection Development department around new offers, upcoming deadlines, and undertaking assessment as needed for decision-making
  • Managing currency and organization of ISR’s internal and external content on our information sharing, storage and collaboration tools
  • Serving as LibGuides administrator
  • Ensuring accessibility/AODA compliance of all ISR content (instructional and promotional materials, webpages etc.)
  • Coordinating information and data gathering, analyzing, reporting and making recommendations in areas of responsibility as needed
  • Providing information service to patrons and back up for information service scheduling

For a full job description see: Information Resource Coordinator (PDF)

Qualifications

  • Bachelor’s degree or equivalent in education/experience

Experience

  • Experience with collection maintenance and curation practices and tools
  • Experience using workplace knowledge management and collaboration tools
  • Experience providing accessible service
  • Experience providing training or coaching and demonstrates a high degree of skill in providing training and training documentation for adult learners
  • Experience finding, and synthesizing information and making recommendations
  • Experience using library services and resources, preferably with experience working in an academic or public library setting

Knowledge/Skill/Abilities

  • Proven ability to clearly and positively communicate complex concepts; excellent oral and written communication skills
  • Outstanding interpersonal skills and good judgement, with a demonstrated ability to maintain respectful, and constructive working relationships across multiple levels and diverse stakeholders
  • Demonstrated aptitude for organization and planning with proven ability to develop and implement procedures, workflows and process improvements
  • Knowledge of AODA and accessibility standards
  • Knowledge of accessibility as it relates to online content and instruction
  • Demonstrated aptitude for investigating and troubleshooting technical and process related issues
  • Demonstrated ability in providing excellent customer service
  • Proven ability to take initiative and manage multiple projects, priorities, and deadlines
  • Demonstrated ability to keep current in areas of responsibility
  • Proven problem solving and critical thinking skills
  • Demonstrated ability to analyze data and make recommendations

Assets

  • Experience using the Springshare LibAnswers platform and particularly LibGuides
  • Experience with SharePoint and MS teams
  • Experience creating and editing web content
  • Experience with user experience testing
  • Familiarity with adaptive technologies
  • Familiarity with data visualization

Technical

  • Experience with office software: MS Word (Intermediate); Excel (Intermediate); PowerPoint (Intermediate) and Adobe Creative Cloud (Intermediate)

Compensation:

The salary for this position will be commensurate with experience and qualifications within the University Support Group (USG) level 6 salary. Hiring range:  $48,376 - $60,471

Additional information:

We welcome interested candidates to connect directly with Kathy MacDonald, Head, Information Services and Resources, Dana Porter Library, to learn more about this exciting position. Kathy may be reached at +1-519-888-4567 ext. 43312 or by email at kamacdonald@uwaterloo.ca.

To apply:

To apply go to external opportunities at Careers at Waterloo.

Deadline for applications: for assured consideration, applications should be received by August 27th, 2021.

Employment equity: The University respects, appreciates and encourages diversity. We invite applications from all interested applicants. Citizens and Permanent Residents of Canada will be given priority.

Waterloo has spawned thousands of commercial and social enterprises, is home to the world's largest co-operative education program and boasts a uniquely entrepreneurial culture that encourages experimentation and risk-taking.  The result is an outstanding learning and research experience for more than 36,000 undergraduate and graduate students in Waterloo, Ontario, Canada — the anchor of Canada’s innovation corridor.

University of Waterloo — Canada’s top innovation university — is a research powerhouse and the engine of one of the world’s leading start-up ecosystems. Offering world-class scholarship and research, combined with unparalleled experience-based education, Waterloo builds a better future for Canada and the world by championing innovation and collaboration to create solutions relevant to the needs of today and tomorrow.

For more information about Waterloo, please visit the University of Waterloo website.

Acknowledgment of traditional territory

We acknowledge that we live and work on the traditional territory of ‎ the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land promised to the Six Nations that includes ten kilometres on each side of the Grand River.