The Microsoft 365 Program | Microsoft 365

A change management approach

Change management is the discipline that guides how to prepare, equip, and support individuals to successfully adopt change, providing a structured approach for supporting individuals in the move from a current to future state. As we embrace the Microsoft suite of cloud services and applications, there will be projects/initiatives that will impact various audiences across campus, some possibly in a number of different ways.

The Microsoft 365 Program, rooted in change management theory, will allow IST to better track, manage, and communicate the details of all of the related projects/initiatives being explored and/or implemented across campus. The vision for the Microsoft 365 Program is to help:

provide streamlined support and training to ease the adoption and use of these products,
align our campus information technology services,
increase student and employee efficiency and engagement,
realize significant cost-savings through the elimination of duplicate services and licence fees, and
modernize our IT infrastructure, security, and service delivery.

Included projects and initiatives

Many of the changes that have or will be introduced through the Microsoft 365 Program are a combination of process and system/technology. These changes are being introduced through a series of projects and initiatives categorized into five activities to date, with the understanding that future projects/initiatives may be added to the program and will have to be taken into account from a change perspective.