Terms and Conditions

Please read these terms of use before accessing The University of Waterloo Off-Campus Housing website (the “site”). By using this site, you are agreeing to be bound by the following terms of use. If you do not wish to abide by these terms, you may not use this site.

The University of Waterloo reserves the right to modify or alter the Terms of Use from time to time without notice or penalty and you agree to be bound by any such modifications, alterations or amendments. Modifications to the Terms of Use shall be effective once they are posted on the site.

The University of Waterloo expects housing providers to follow all local housing regulations and act with the highest regards to ethical standards in all operational practices. Failure to follow regulation and meet all ethical standards may result in being delisted from the site and removed from other campus related initiatives.
 

Quick links

  1. Complaint process
  2. Delisting process
  3. Grant of limited license
  4. Disclaimer
  5. Use of this site as a venue

Complaint process

As part of our commitment to ensuring quality housing for University of Waterloo community members, we have given students the opportunity to submit written complaints against housing providers.

These complaints will be reviewed by Off-Campus Housing staff members and handled according to criteria listed below.

If a student has a complaint to log against their landlord they need to complete a Complaint Form, found on the site. Once this complaint has been submitted, Off-Campus Housing staff will contact the landlord and the community member.

Tenant (Student) to Landlord complaint process

  1. A student submits a complaint against a landlord regarding issues surrounding contractual disputes, property maintenance, Residential Tenancies Act violations, or issues impacting their reasonable enjoyment of their off-campus accommodations.

  2. Off-Campus Housing staff members connect with student(s) to gain further clarification on submitted complaint.

  3. Off-Campus Housing staff members connect with landlord outlining the submitted complaint, highlight any potential violations and invite the landlord to respond to the complaint.

  4. Off-Campus Housing staff provides information to help facilitate the process of resolving complaint form by informing students of the resources available to them.

  5. Based on feedback from tenants and/or response from landlords, Off-Campus Housing staff will begin delisting processes for landlords if they are found to violate existing laws, acts, or regulations.

  6. Information packages regarding tenant rights will be delivered to the known off-campus addresses of where confirmed complaints have occurred.

Sub-tenant (student) to Sub-leaser

  1. A student submits a complaint against a sub-leaser regarding issues surrounding contractual disputes, property maintenance, Residential Tenancies Act violations, or issues impacting their reasonable enjoyment of their off-campus accommodations.

  2. Off-Campus Housing staff members connect with student(s) to gain further clarification on submitted complaint.

  3. Off-Campus Housing staff members connect with sub-leaser outlining the submitted complaint and highlight any potential violations and recourse that relates to non-academic Student Discipline Policy 71.

  4. Off-Campus Housing staff provides information to help facilitate the process of resolving the complaint form by informing students of the resources available to them.

  5. Within 5-days of original complaint, and without resolving (or attempt to resolve) the submitted complaint, Off-Campus Housing Staff must inform the Associate Dean of the sub-leaser outlining conduct relating to non-academic student discipline.

Sub-leaser to Sub-tenant

  1. A student submits a complaint against a sub-tenant regarding issues surrounding contractual disputes, property maintenance, Residential Tenancies Act violations, or issues impacting their off-campus accommodations.

  2. Off-Campus Housing staff members connect with student(s) to gain further clarification on submitted complaint.

  3. Off-Campus Housing staff members connect with sub-tenant outlining the submitted complaint and highlight any potential violations and recourse that relates to non-academic Student Discipline Policy 71.

  4. Off-Campus Housing staff provides information to help facilitate the process of resolving the complaint form by informing students of the resources available to them.

  5. Within 5-days of original complaint, and without resolving (or attempt to resolve) the submitted complaint, Off-Campus Housing staff must inform the Associate Dean of the sub-tenant outlining conduct relating to non-academic student discipline.

Delisting process

If a landlord is found violating any of the following offenses, Off-Campus Housing staff members have the sole discretion to delist a landlord for an indefinite amount of time, with offences carrying a minimum of four-month delisting.

Off-Campus Housing staff will delist landlords from the site if:

  • Two or more written complaints to the Off-Campus Housing office are made – these complaints must be separate complaints from distinct instances/occurrences where Off-Campus Housing staff have taken action; such as distributing information packages to tenants.

  • Repeated violations (four of more over a four-month period) of the Residential Tenancies Act by the landlord.

  • Failure to comply with Municipal Bylaws and/or Municipal Property Standards.

  • Landlords demonstrating threatening behaviour to their tenants.

  • Any other instance which Off-Campus Housing staff members deem landlord behaviour and/or actions to be inappropriate.

The delisting process:

  1. Upon Off-Campus Housing staff confirming violations and receiving feedback from the offending landlord related to the submitted complaint, the Off-Campus Housing Specialist will communicate with the landlord about a delisting decision.

  2. Landlords will be delivered receipt(s) of any transaction(s) through the site from the past fiscal year.

  3. Login access to the site will be revoked for the entire delisting period.

  4. The landlord, or any of their representatives, will be not allowed to post advertisements on the site for the entire delisting period.


Grant of limited license

Permission is granted to display, copy, print, and download short extracts of the Information on the Site for personal use only. You may not:

  • Modify the information or remove any copyright or other proprietary notices contained in the information;

  • Distribute or transmit the information to another person in any form by any means;

  • Use the information for any commercial purpose (except for renting your accommodations) or for any public display (commercial or non-commercial);

  • Attempt to decompile or reverse engineer any software contained on the site;

  • Misuse the site, which is deemed inappropriate by off-campus housing staff members;

  • Post or transmit listings contrary to municipal housing bylaws;

  • Post or transmit rental activities contrary to the Residential Tenancies Act (RTA);

  • Post or transmit to the site or to users of the site any material which contains a computer virus or other harmful or disruptive component, or use the site in any manner which is contrary to Canadian or international law; and

  • "Mirror" the information on any other server.

This limited licence shall automatically terminate if you violate any of these restrictions and may be terminated by the University of Waterloo at any time by notice to you by any means or by posting notice on this site.

DISCLAIMER

By using the site, you agree and understand the University of Waterloo makes no warranties, express or implied, statutory or otherwise with respect to the site, the information, or the products and services offered by the University of Waterloo, its partners and affiliates, or third parties on the site.

The information on the site is provided on an "as is, as available" basis.

LISTING AND RENTING PROPERTIES ON THE SITE

To list any property for rent on the site you will be charged a fee. You are responsible for paying all fees associated with your use of the site and all applicable taxes. We may change our fees from time to time.

BREACH

If you breach these Terms of Use or the documents they incorporate by reference, the University of Waterloo may remove your property listings, limit your activity on the site, suspend or terminate your membership or refuse to allow you to use the Site and may claim any damages caused thereby.

REFUND POLICY

University of Waterloo has the right, in its sole discretion, to refund the fee pro rata.

Use of this site as a venue

The site acts as a venue for Landlords to list properties for rent and for Tenants to browse through listings of such properties.

By using the site, you agree to accept the risks inherent in renting in an on-line venue and acknowledge that University of Waterloo shall not be responsible for the acts or omissions of users of the site.

The University of Waterloo is not involved in the actual transaction between Tenants and Landlords and as a result, University of Waterloo has no control over the quality, safety or legality of the properties advertised, the truth or accuracy of any representations made by Landlords, the ability of Landlords to rent properties and the ability of Tenants to find a rental property.

RECOURSE

If you are dissatisfied with the site, these Terms of Use or the documents they incorporate by reference, or any other conditions, rules, policies, guidelines or practices of the University of Waterloo, your sole and exclusive remedy is to discontinue using the site.

LIMITATION OF LIABILITY

Without limiting the foregoing, under no circumstances shall the University of Waterloo be held liable for any damages resulting directly or indirectly from acts of nature or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, electrical power failures, strikes, labour disputes, natural disasters, governmental actions or non-performance of third parties.

MISCELLANEOUS

These Terms of Use, including the documents incorporated by reference, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede and replace any and all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The failure of the University of Waterloo to insist upon or enforce strict performance of any provision of these Terms of Use shall not be construed as a waiver of any provision or right hereunder.

If any of the provisions of the Terms of Use are determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, the remaining provisions of the Terms of Use shall remain in full force and effect.

DISCLAIMER

By using the site, you agree and understand the University of Waterloo makes no warranties, express or implied, statutory or otherwise with respect to the site, the information, or the products and services offered by the University of Waterloo, its partners and affiliates, or third parties on the site.

The information on the site is provided on an "as is, as available" basis.

LISTING AND RENTING PROPERTIES ON THE SITE

To list any property for rent on the site you will be charged a fee. You are responsible for paying all fees associated with your use of the site and all applicable taxes. We may change our fees from time to time.

BREACH

If you breach these Terms of Use or the documents they incorporate by reference, the University of Waterloo may remove your property listings, limit your activity on the site, suspend or terminate your membership or refuse to allow you to use the Site and may claim any damages caused thereby.

REFUND POLICY

University of Waterloo has the right, in its sole discretion, to refund the fee pro rata.

Use of this site as a venue

The site acts as a venue for Landlords to list properties for rent and for Tenants to browse through listings of such properties.

By using the site, you agree to accept the risks inherent in renting in an on-line venue and acknowledge that University of Waterloo shall not be responsible for the acts or omissions of users of the site.

The University of Waterloo is not involved in the actual transaction between Tenants and Landlords and as a result, University of Waterloo has no control over the quality, safety or legality of the properties advertised, the truth or accuracy of any representations made by Landlords, the ability of Landlords to rent properties and the ability of Tenants to find a rental property.

RECOURSE

If you are dissatisfied with the site, these Terms of Use or the documents they incorporate by reference, or any other conditions, rules, policies, guidelines or practices of the University of Waterloo, your sole and exclusive remedy is to discontinue using the site.

LIMITATION OF LIABILITY

Without limiting the foregoing, under no circumstances shall the University of Waterloo be held liable for any damages resulting directly or indirectly from acts of nature or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, electrical power failures, strikes, labour disputes, natural disasters, governmental actions or non-performance of third parties.

MISCELLANEOUS

These Terms of Use, including the documents incorporated by reference, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede and replace any and all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The failure of the University of Waterloo to insist upon or enforce strict performance of any provision of these Terms of Use shall not be construed as a waiver of any provision or right hereunder.

If any of the provisions of the Terms of Use are determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, the remaining provisions of the Terms of Use shall remain in full force and effect.