Using these sample documents to help with trouble-shooting
The purpose of these sample PDF documents is to help trouble-shoot problems displaying a PDF document in OnBase. The commonly-reported symptom is that the document opens in OnBase but is blank. The usual cause is that the PDF document itself is secured at some level, and the particular viewer being used to open the document is defeated by the security method. (See the Help page.)
The sample documents provide a mechanism for disentangling the document security method from other potential problems within OnBase. The sample documents provided here reside outside OnBase. If there are problems displaying these samples, then the problem is related to the interaction between the PDF document viewer and the document itself (most likely the document security). The problem does not lie within OnBase.
In most cases, once a PDF document is open (even if it is blank), you can check the Security Method and Document Restrictions Summary for the document by checking Document Properties|Security.
The sample PDF documents are:
Plain (unsecured)
A vanilla PDF document with no security applied. The security method is listed as No Security.
Plain (unsecured) PDF sample (PDF)
Digitally signed and certified
A PDF document with a certificate issued by GeoTrust CA for Adobe, and certified (signed) by Arrow Systems (security@arrowsystems.com). The Signature Panel gives details of the certificate. The Security tab of Document Properties states * The author has certified this document to prevent changes. The security method is listed as No Security.
Sample certified PDF sample (PDF)
Encrypted
A PDF document with 256-bit AES Encryption Level applied. The security method is listed as Password Security.
Adobe Livecycle Rights Management
PDF documents secured by Adobe Livecycle Rights Management communicate back to a server (for example lc01.parchment.com) to enforce the security policy that is applied to the document. A dynamic security model is achieved for the document in this fashion. The security method is listed as Adobe LiveCycle Rights Management.
A sample of a document secured by Adobe Livecycle Rights Management is not provided on this page. Instead there are two screenshots showing Security Details and the Signature Panel for such a document.
