Documentation:
- RT issue solver documentation (basic)
- RT issue solver documentation (advanced)
- RT requestor documentation
- RT tips & tricks
RT Notes
- “Reply” and “Comment” buttons (at the top) are also under the “Actions” menu at the top
- Quoted text in the ticket history is hidden by default (for a cleaner look); it can be shown by clicking “-Show quoted text-“
-
Default
settings:
- Ticket history displays newest items at the top (instructions on how to modify the ticket history display order)
- WYSIWYG editor is turned off by default (instructions on how to turn on the WYSIWYG editor