Welcome to the Request Tracker (RT) system

The RT system is used by many areas of The University of Waterloo, to submit and track Information Technology (IT) and non-IT related requests. 

  • Note that most of IST and many other areas on campus have migrated to Atlassian/Jira Service Management for ticket tracking.
  • Consult the appropriate service page or area, to confirm how to request the service you are interested in. For IST services, see the IST Service Catalogue.

Each request that is submitted results in the creation of a request "ticket" that is used to track the progress of the request.

For more information view the RT documentation.

Please check the IST news for the latest information about service changes and outages before submitting your request

    RT Questions or concerns? Please submit a request or contact the Information Systems and Technology (IST) Service Desk at ext. 44357.