The University of Waterloo will be closed on Monday, May 20 for Victoria Day. There will be no classes and offices will be closed.
For Quest log in issues: If you are receiving a username/password invalid error on Quest but are able to log in to other services, please review Trouble shooting for Quest log in issues.
For OSAP release issues: Are you waiting for your spring 2024 term OSAP funding to be issued? Ensure you are Fees Arranged and that you’ve completed all the applicable OSAP steps for the school to confirm your enrolment.
If you are having issues logging in to Quest and seeing either a "username/password is invalid" error or “Bad Request – Header Field Too Long HTTP Error 400” message but can still log into other services such as WatIAM, Learn or Outlook you will need to fully clear your browsing data. We've included some helpful instructions below, based on your browser of choice.
Please note that these instructions should be completed with no active browser windows that are on any uwaterloo.ca affiliated websites.
Service Canada representatives will be in The Centre issuing and renewing SINs for Waterloo students.
Upcoming date:
Tuesday, May 14
Tuesday, June 4
Thursday, August 8
Wednesday, August 28
Clinics take place between 9 a.m. and 4 p.m. To book an appointment; drop by The Centre, call 519-888-4567, ext. 42268, or book online via Portal (available beginning at noon, the day prior to the appointment).
Student Awards & Financial Aid will automatically confirm your enrolment electronically with the Ministry of Colleges and Universities. Your OSAP funding will be applied to your student account to pay down your fees owing and/or sent directly to you starting in May. This process will continue regularly throughout the term.
What can I do to make sure I get my funding at the start of the term?
The University recommends you review - and update if necessary - your personal information on file at the beginning of each term. The information below is available on your Quest account:
