About Academic Support Computing Representatives Group

Academic support computing representatives are the first point of contact for staff in their department who may be experiencing computer problems.

The computing representative works closely with an IST Client Services account representative on solving more complex problems, and are instrumental in helping with larger projects such as the deployment of new desktop rollover computers.

Your IST account rep is available to provide you with advice and support by e-mail, phone and in-house visits.

If you have an urgent problem and your IST account representative is not readily available, please call the IST Service Desk, extension 84357, or send an email message to request@uwaterloo.ca. Please be sure to copy your IST account representative when sending your email.