Services & Support resources

Vanguard computers

• Vanguard computer information submission form

Desktop support

• Desktop rollover (DTR) program
• Setting up a new Network Printer
• Recovering a file from a snapshot drive

Email

• Faculty and Staff
• Students

Help and accounts

• IST Service Desk

Requesting service

• Request Tracker (RT) System

Services catalogue

• IST Services list, A-Z

Software

• Licensed software at the University of Waterloo

• IST Webstore

• University of Waterloo Software Depot

Telecommunications

• Telephone installation, changes, and features
• Telephone directory services

Web resources

• Web Resources website
• Web Advisory Committee (WAC)