Central Stores Business Plan Update Re: COVID-19

Effective: January 4, 2021

Operational hours: Monday to Friday,  7:30 am to 4:00 pm

All Receiving, Shipping, Mail Delivery/Pickup, Letter Shop, Regular Outgoing Mail Processing, Freight Delivery, Gas Cylinder Processing, Used Product Handling, Office Paper Recycling/Shredding and Digital Imaging services will resume normal operation.

Scheduled on-campus mail delivery and pick up times will be altered to accommodate continued COVID-19 protocols and specific campus department needs.  Freight and package deliveries currently hold highest priority, in an effort to sustain essential services across campus.  To discuss possible service changes as needs arise, email Rob Mcmurren

More News:
Central Stores now sells affordable disposable (non-medical) masks.  These masks were sourced through direction and authorization of the Safety Office.  Masks are sold in boxes of 100 and can be found in our Central Stores Catalogue.

Lettershop Services-Central Stores is specifically designed to provide clients with everything they require for successful direct mail campaigns.  Our state-of-the-art lettershop equipment and quality control production flow help us minimize production time and maximize your investment.  COVID-19 has increased the need to move larger volumes of product and information to students and other university associates now learning and/or working from off-campus settings.  Lettershop Services can facilitate packaging and mailing/shipping needs, at a reasonable cost.  Email csgenasys for further information.



Receiving deskAll goods arriving at the University of Waterloo are received through Central Stores. Most of the receiving is controlled by the issuance of a Purchase Order, or P-Card. We also receive a great number of courier packages which are tracked by waybill/probill number that is cross referenced to your home department. If you are trying to locate a courier package, we can in most cases, track it to a location via the waybill/probill number. Go to the on-line tracking tab to track your package to / and from the University. For Purchase Order inquiries call ext. 43811. For incoming courier shipments call ext. 42262. You can also email us at receivin@uwaterloo.ca

Sept. 2016


The Ontario Government has passed new legislation which permits the Liquor Control Board of Ontario (LCBO) to provide home deliveries through Canada Post.

Canada Post has indicated that all LCBO packages, addressed to the University, will be available for pick up at the nearest Canada Post outlet.  Canada Post will arrange the delivery of a card (Delivery Notice) to the addressee at their University of Waterloo office or residence directing the requisitioner to the nearest postal outlet. Identification and signature will be required to retrieve the LCBO package.

This process applies to all members of the University of Waterloo community, including: Staff, Faculty, and Students.

If you have any questions, you are welcome to contact Joel Norris at x43305.

June 2010

Delivery of ordered perishable goods  

The receipt of perishable items at the University of Waterloo in most cases is just as seamless as all other received items.  However on occasion perishable goods are delivered to an identified room or lab where on that day, the occupants are not  there.  The result is that the perishable good is destroyed, causing a major inconvenience to the ordering department and a costly replacement. It is Central Stores policy to deliver goods to the designated room.  It is also our understanding that all rooms or labs are staffed, during normal business hours (8:30 a.m. to 4:00 p.m. M-F).  Central Stores generally does not know when a lab is going to be vacant for extended periods of time, as quite often these areas are only momentarily unoccupied, when the delivery is occurring. Therefore in order to avoid the issue of destroyed perishable goods, it is important that all departments establish a "plan of action".

Proposed recommendation

When a room or lab is going to be unoccupied, the doors should be closed, locked and a very visible notice taped to the door. This notice needs to be posted by 8:30 a.m. and should indicate an alternate staffed delivery point for all goods, during the absence period.

Since it is our standard procedure to expedite the delivery of all goods and especially known perishable goods, Central Stores will not be held responsible for any spoiled perishable goods delivered to unoccupied room or lab location.

This concern is primarily directed to departments that do not have an established staffed main Receiving area, for all delivered goods.