In support of Excellence Canada Silver certification, the Library organized process mapping / continuous improvement training working with Scott Smith of High Performance Solutions Inc.
The three 2-day workshops were designed to review and improve upon three current library processes, providing employees with an opportunity for both learning and experiencing real change.
To date, 53 library staff members have been involved in at least one continuous improvement project.
|What work was completed?||
Two-day workshops were organized for all three projects:
Day 1: Introduction to continuous improvement thinking and development of the current state process.
Day 2: Analysis of the process, development of a problem statement, identification of root causes, brainstorming solutions, and development of the future state process. Actions and measures were developed to enable the groups to get to the future state.
As noted above, groups were formed for each project to implement recommendations/changes to attain the future state.
|What determined the focus in this particular area?||
|What were the overall results?||
What were the overall results?
|What did you learn (positives and challenges)?||The Library will be holding a session with participants from all three projects (likely in November) to debrief on their experiences and learn more about the positives and challenges. Feedback from staff has been positive so far though. For many, this was their first exposure to continuous improvement thinking and process mapping. The approach has been enthusiastically adopted now within Collection Development, where staff are replicating the approach to improve other collections processes. A proposal to further integrate Lean and CI efforts as part of this campus pilot has been developed and submitted as part of the Library’s planning and priorities-setting process.|
Please contact Raghda Sabry for any questions.