Thursday, October 6, 2022
What is happening? Webex will migrate all Canadian user accounts to a new datacentre in Toronto, ON.
When is this happening? Wednesday, October 19, at 10:00 p.m.
Why is this happening? This work is part of Cisco's long-term plans for Webex. The timing of this change has been coordinated within a regular monthly maintenance window.
What is the impact?
- Hosts and participants may experience intermittent service unavailability when attempting to host or join meetings. If this occurs, affected users should rejoin the meeting.
- Users that have meetings scheduled during this maintenance window may be disconnected. If this occurs, the host will need to restart the meeting.
- Data for one-time and reoccurring meetings that were scheduled 13 months ago but never had meeting activities won't be available after the migration. Existing scheduled meetings won't be affected.
- Some historical reporting for Event Center and Support Center may not be available after maintenance, but new reports will be generated as expected.
Questions or concerns? Please contact helpdesk@uwaterloo.ca and include ‘WebEx’ in the subject line.