The University of Waterloo has three main web interfaces for email

Undergraduate students

Office 365 Logo

Office 365

A cloud-based email and calendar service provided by Microsoft Office 365 Education for undergraduate students.

See Getting started with Office 365


Faculty, staff and graduate students

Log in to Connect


Outlook Web App for access to Microsoft Exchange Server system for faculty, staff and graduate students.

Get Started with Connect

log in to Mail Services

Mail Services

For alumni access (where applicable).

Important notes about email at Waterloo

  • If you are corresponding with other members of the university community, it is expected that you use your University of Waterloo account ( or See Official Student Email Address
  • Visit the IST Service Catalogue for information about Microsoft Office 365 Education, including training and support resources.
  • Beware of phishing attacks and other suspicious emails. The University of Waterloo will never send you an email asking for personal information or passwords. Phishing emails are designed to steal your identity. They ask for personal data, or direct you to websites or phone numbers to call, where they ask you to provide personal information (such as name, address, account information, passwords, etc...).

See the Guidelines on Use of Email for more information and other recommendations.