From bottleneck to breakthrough: Reducing ambulance offload times through organizational innovation
The final CareNext Collective event for 2025 showcases one of the most meaningful operational shifts at WRHN this year: the sustained reduction of ambulance offload times across both the Queen’s Blvd and Midtown sites. The initiative demonstrates how targeted, system-level innovation can emerge from cross-sector collaboration between emergency department leadership, paramedic services, informatics teams, patient partners, and frontline staff.