Process mapping across departments
June 19, 2019 | 10 a.m. - 11 a.m. | STC 1012
Employees are invited to learn more about process mapping across departments at Waterloo. Process mapping allows you to streamline workflow by creating ways to find waste areas, measure effectiveness and create efficiencies. The workshop will highlight Continuous Improvement (CI) tools such as Ishikawa diagrams, service blueprints, user stories, etc., and showcase process mapping exercises.
- Michele Ryan, Business Process Analyst, Housing and Residences
- Courtney Bremer, eResources Access Manager, Library
Lean seminar | May 9 & 10, 2018
The University of Waterloo hosted a Lean seminar that consisted of Lean project sharing and a workshop facilitated by Karyn Ross, co-author of The Toyota Way to Service Excellence: Lean Transformation in Service Organizations.
Employees who are interested in learning more about University of Waterloo Lean initiatives and about Lean methodology in general, were invited to register for this event.
University of Waterloo Lean initiatives foster a culture of continuous improvement and aim to:
- Develop a shared understanding and common framework for Lean
- Raise awareness around continuous improvement
- Enable effective collaboration around continuous improvement
Learn more about the two-day Lean seminar and projects fair.
Date: May 9th, 2018
Time: 9:00 a.m. - 4:30 p.m.
- Opening Remarks
- Morning 9am-12pm: Creating a Culture of Daily Continuous Improvement In Higher Education
- Location: STC 1012
- This workshop will cover the basic 4Ps of the Toyota Way to Service Excellence (Philosophy, Process, People and Problem-solving)
- Learn how concepts such as flow, waste, visual management and daily problem-solving (PDCA) apply in a Higher Ed environment
- Practice a 15-minute a day coaching approach to understand how coaching creates and supports a culture of continuous improvement
- Registration is now closed as we have reached maximum capacity. Please contact Raghda Sabry to be put on the waitlist. Registration for the Lean Projects Fair is still open.
- Afternoon 1pm - 4:30pm: Lean Projects Fair
- Updated Location: STC 0801 (Lower common area)
- Departments around campus will showcase their lean projects in a ‘science fair’ style setting and share their experiences with continuous improvement methodologies
- Members from the external CIA Consortium will also be showcasing their projects
- The fair will run all afternoon, come by at anytime. Please register for the afternoon Lean Projects Fair to let us know you're coming.
A Lean seminar for Higher education institutions, regional partners (consortium members and other delegates), Waterloo lean leaders, Directors and Executives is available on May 10th. If you are interested in attending the Lean seminar for leaders, please contact Raghda Sabry. Note: Location for the May 10th workshop has been changed from EC5-1111 to Federation Hall
Lean Process Improvement Workshop | June 21, 2018
To foster a culture of continuous improvement at the University of Waterloo, we need to develop a shared understanding and common framework for Lean across campus. Human Resources offered a process improvement workshop for employees, that took place on June 21st from 9am - 11am in DC-1351. This workshop was led by Kimberley Snage, Director of HR Projects, Technology, and Analytics, and Shona Dunseith, HR Process and Administration Manager.
Examining daily processes within the workplace can reveal opportunities for improvement and help you eliminate activities that take up too much time and provide little value.
In this workshop, attendees learned the following:
- How to create a current state and desired future state process map.
- How to identify and eliminate inefficiencies in the process.
- How to take action to close gaps between current and desired future state.
Personal Kanban: Mapping your work through Lean | October 16, 2018
This interactive workshop was led by Kierra Cali, Operations Project Manager, in partnership with Human Resources. More than 70 employees joined us on Tuesday, October 16th from 2 p.m. - 4 p.m. in the St. Jerome's University Academic centre (SJ2 1002) to learn how St. Jerome’s University has implemented Personal Kanban to launch a cross-organizational Lean strategy.
Personal Kanban is a tool that allows us to visualize our work and can build individual Lean capacity and create a culture of Lean thinking. It can enhance coordination of work flow, assist with managing priorities and ultimately increase productivity. Personal Kanban is accessible to anyone and can be started right away!
Continuous improvement workshop | March 29, 2019
On March 29, employees were invited to learn how to apply a problem solving framework to process improvement. Attendees learned about continuous improvement (CI) methodologies through 15-minute presentations on projects that have been completed on campus as well as the CI tools that have been used. A 5-10 minute Q&A session was available after each presentation to provide attendees with an opportunity to engage with subject matter experts and ask any questions that may be relevant to their work.
- Kierra Cali, Operations Project Manager at St. Jeromes
- Ryan King, Manager, Housing Occupancy and Operations