During the first few weeks of each term, faculty, staff, and student volunteers are encouraged to wear a Here to Help button. Wearing a button symbolizes your knowledge of campus amenities, awareness of student resources, and your willingness to help a student if they need assistance.
Whether a new incoming undergraduate, transfer, exchange, international, or returning upper-year student, the first few weeks of the term can be challenging. Seeing people around campus wearing Here to Help buttons helps students to feel welcomed and supported.
Occasionally, students may come to you with questions outside of your field of expertise. We've pulled together the following list of campus resources to make it easier for you to point students to the information they may need.
Faculty-specific information and advice about:
- choosing programs
- course information and selection
- registration procedures
- graduation requirements
- transferring programs
- exemptions and clarifications to academic rules
Providing academic accommodations and support services for students who have both permanent and temporary disabilities including Attention Deficit Hyperactivity Disorder (ADHD), mental health, and learning disabilities. Services include:
- learning strategies
- adaptive technology
- campus transportation
- note takers
- alternative exam arrangements
519-888-4567 x 35082
Needles Hall 1132
- directions to campus buildings
- directions to main and satellite campuses
- parking lot information
Counselling Services is a team of professionals dedicated to supporting the personal and interpersonal functioning of students and the diverse university community. Services include individual, group, and peer support counselling, as well as workshops to help with:
- anxiety and stress
- relationship concerns
- anger management
- crisis interventions
- suicidal thoughts
- past or present trauma
519-888-4567, ext. 32655
Needles Hall Addition, NH 2401
Federation of Students
Health Services provides primary medical care for all registered University of Waterloo students. Health professionals work to promote a safe, healthy environment for our students. Services include:
- physician appointments
- nursing services
- confidential STI testing
- nutrition and health education
- birth control
- allergy, immunizations and medical injections
- emergency contraception
- pregnancy tests
- travel clinic
Health Services Building
Portal is a communications tool that pulls in the UWaterloo information students need, just when they need it. Portal is available on the web, or it can be downloaded from the Apple App Store and Google Play.
Using Portal, students can register for Orientation and see their event schedules, view class schedules, get on-campus directions, find the hours to food outlets and services on campus, access Learn, and so much more. Visit the Portal information site for a full list of features.
The Centre - Student Customer Service Centre
The Centre is a go-to place for student administrative needs. A friendly team of customer service staff will help with any of the services previously offered through the Registrar's Office (RO), Graduate Studies & Postdoctoral Affairs (GSPA), or Student Awards & Financial Aid (SAFA). Popular services include:
- official transcripts
- proof of enrolment letters
- Registered Education Savings Plan (RESP) forms
- fees and payments
- OSAP, financial aid forms and questions
- any general questions.
519-888-4567 x 42268
Looking for something else?
If you're unable to find an appropriate resource for a student, encourage them to contact the Student Success Office for additional information about on-campus support services.