Undergraduate Frequently Asked Questions

What is Two-Factor Authentication and how do I set it up?

Two-factor authentication (2FA) adds an extra layer of security to your University accounts by requiring you to verify your identity using a second factor (like your phone or other mobile device). You are encouraged to enrol in this service using the Duo Mobile App for the most secure and convenient 2FA experience.

How do I access my @uwaterloo.ca student email?

As a new graduate student, your Microsoft 365 account will be auto-created once Graduate Studies and Postdoctoral Affairs (GSPA) recognizes you as a student. To access your account, you must:

  1. Enrol in Duo two-factor authentication (2FA);
  2. Log into WatIAM to enter a password recovery email address. 

Log into your Microsoft 365 account by entering your email as username@uwaterloo.ca and your WatIAM password.

What does it mean to become "fees arranged"?

Fees arranged means you have shown the University how you intend to cover your fees for the term and have made a commitment to pay all fees charged to your student account, even if financial aid is denied or reduced. To become fees arranged, you must:

  1. Pay the entirety of your term balance by the tuition deadline; or,
  2. Pay all or part of your term balance at a later point by using the Promissory Note process.

How do I get my WatCard?

How do I apply for academic accomodations?

Accommodations at the graduate level can be complex, but the accommodation consultants at AccessAbility Services will work with you, your instructors, and others to ensure your accommodation plan is successfully implemented.

Register early for your accommodations by following these steps:

  1. Complete your online application and select that you are a graduate student.
  2. Once your supporting medical documentation has been reviewed, you will be invited to attend a Graduate Student Registration Appointment.
  3. Meet with your Accommodation Consultant to discuss your eligibility for accommodations during your graduate career.