Student services

The student services portfolio is responsible for:

• integrating a range of support functions into a single, streamlined hub to enhance the student experience and simplify administrative processes.

The Centre team delivers efficient, front-line support on behalf of all registrarial teams, as well as other key campus partners such as Graduate Studies and Postdoctoral Affairs, Student Financial Services, and WatCard. Their key responsibilities include:

• guiding students through processes related to admissions, student records, financial aid, awards, and account management;
• verifying student and alumni credentials for purposes such as employment and immigration;
• producing official University documents, including enrolment letters, transcripts, and diplomas;
• promoting equity, inclusion, diversity, and accessibility to ensure a student-focused and welcoming service environment; and
• demonstrating deep institutional knowledge, offering informed and efficient solutions tailored to diverse student needs.

Their collaborative, student-focused approach makes them a key resource for academic and administrative support.

The team is led by the Director, The Centre, Nancy Heide.