Session description:
Through real UW examples, highlighting the Sustainable Transportation team, this session will walk you through the journey of how change was successfully delivered by focusing on people: engaging them early, enabling them with the right tools and clarity, and supporting them throughout the process. Discover how the Sustainable Transportation team achieved more than 30 meaningful improvements in a single year, without increasing workload. Human commitment, shared understanding, and strong collaboration drove practical lessons learned. Come and explore what worked, what didn’t, and what surprised us - enabling you to apply similar approaches in your own work.
Learning outcomes:
- Understand People‑Centric Change
- Describe how engagement and communication contribute to successful change initiatives.
- Explain the role of human commitment, shared understanding, and collaboration in delivering improvements.
- Apply Practical Change Management Techniques
- Identify strategies used by the Sustainable Transportation team that enabled more than 30 improvements.
- Assess which approaches (tools, engagement methods, processes) could be adapted to their own teams or projects.
- Recognize Barriers and Enablers of Change
- Analyze real UW examples to identify what helped change efforts succeed, and what hindered progress.
- Reflect on lessons learned from successes, challenges, and unexpected outcomes within the case study.
- Strengthen Collaboration and Shared Ownership
- Demonstrate an understanding of how cross-functional collaboration supports implementation.
- Identify ways to foster shared ownership and buy-in across diverse stakeholders.
Session Structure:
Lecture-style presentation with optional Q&A
Presenter:
Samantha Murray (she/her), Change Management Advisor, Office of the Vice-President, Administration and Finance
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