In 2021, we added new questions to the survey to gauge the impact the student communications framework has had on communications, and to measure our success as well as areas of opportunity.
When these questions were first asked, we were in the midst of Covid-19.
Survey respondents had experienced a time at the university where critical, thorough and impactful information that was sensitive in nature was being shared through our channels; a time where we were relying more than ever on communication.
Over the course of many months, our students received content from campus that covered changes to course delivery, testing appointments, vaccine requirements and changes to procedures and resources that our campus needed to modify regularly.
As we started the return to campus in 2022, regular communication was critical to share important information with students. Masking requirements changed, vaccination policies were updated, campus activities resumed and our virtual environment transitioned to hybrid and then back to campus.
ARE COMMUNICATIONS FROM THE UNIVERSITY CLEAR, CONSTRUCTIVE AND APPROACHABLE?
As in 2021, survey respondents continue to feel that university communications demonstrate care and concern (76%), are clear (61%), constructive (62%) and approachable (71%).
OVERALL, HOW SATISFIED ARE YOU WITH COMMUNICATIONS FROM THE UNIVERSITY?
When asked how satisfied they are with communications from the University, 72% said satisfied, staying in line with the 2021 results.
Graduate students were less likely to say they were satisfied (61%) and were more likely to say they were neither satisfied nor dissatisfied (32%) compared to undergraduate students (74% satisfied and 22% neither satisfied nor dissatisfied).
Although we continue to demonstrate care and concern for students through communication, there is still work to be done and opportunities for improvement. We will continue to improve our language, tone, and delivery, so that our students receive university communications that feel approachable, constructive, and clear.