Opportunities

Term: Spring 2025

About the position

The Writing and Communication Centre Assistant works to support the WCC by providing exceptional front-line service through our student space, The Write Spot, by engaging with the Waterloo community through our online and in-person spaces, and by supporting our day-to-day operations. We are looking for a self-starter who can work independently and collaboratively, who is a creative and critical thinker, and who can help bring a student perspective to our team.

This role will give you a chance to connect with students, staff, and faculty across the University of Waterloo. You will have opportunities to develop your skills in office administration, front-line customer service, professional communications, and more. We provide training for social media coordination software, online booking software, and website software (WCMS 3) in this role, as well as opportunities to learn about education in antiracist and accessible writing centre instruction and effective and engaging public-facing communication strategies. Finally, we support our student staff in pursuing special projects and job-related professional development opportunities, and we encourage them to share the knowledge and experience they bring with them with our team so that we can continue to strive for excellence in all our services.

Responsibilities of the role

• Providing outstanding and professional front line customer service to all individuals who contact or visit the Writing and Communication Centre
• Responsible for opening and closing The Write Spot space (SCH 219).
• Maintaining a clean and welcoming learning and working environment for students in The Write Spot by tidying and re-setting supplies, making coffee, tracking inventory and users, etc.
• Providing accurate information about The Writing and Communication Centre (WCC), including services, policies, processes, procedures, etc. to all students, staff, and visitors.
• Answering in-person, email, chat (Teams), and phone (Skype) inquiries about our services in a timely and professional manner.
• Engaging with students via our social media accounts through sharing and liking posts, commenting, answering questions and DMs, etc.
• Checking students in for their in-person appointments at the WCC and assisting students with booking and canceling appointments, changing passwords, and unlocking accounts as needed.
• Assisting students and campus partners with booking space in SCH 228F and The Write Spot meeting rooms.
• Assisting students with wayfinding, recommending pertinent learning resources and programs, and distributing informational and promotional materials as required.
• Escalating pertinent information to the leadership team or appropriate personnel for any high-level situations (including student mental health, safety concerns, facility emergencies, keys, etc).
• Responsible for providing monthly reports on service usage, issues, and sharing ideas on how to improve the student experience in our space.
• Completing multiple housekeeping tasks, including distributing mail, organizing and storing supplies, and helping to keep the workspace tidy
• Assisting with any additional office-related tasks as assigned

Required Skills

• Superior customer/client service skills
• Strong organizational and time-management skills
• Detail oriented, flexible, and able to prioritize tasks and deadlines
• Possesses excellent written and oral communication skills, as well as excellent interpersonal skills and diplomacy
• Motivated, self-directed, able to work both independently and collaboratively
• Friendly, compassionate, and genuinely interested in helping others

Assets

• Knowledge of and ability to discuss the WCC's services and programs in detail
• Knowledge of existing university resources and services
• Extensive customer service experience
• Experience with graphic design, videography and/or social media management

Application Instructions

Interested in joining our team as the next Writing and Communication Centre Assistant? To submit your application, please visit Waterloo Works.

This position is funded by the Work Placement program and applicants must apply to the program prior to applying to this position. While we appreciate every application that we receive, we are only able to interview applicants who have been approved through the Work Placement program. For more information about the program, please visit The Centre’s Work Programs site.

Please note that this is a co-op position for students at the University of Waterloo. We thank you for your interest, but applications from external applicants will not be considered.