The IST Service Desks will be closed from Wednesday, December 24 to Friday, January 2, 2026. We will re-open on Saturday, January 3. Virtual support will be provided from 4:30 to 8:30 p.m. on Friday, January 2 and Saturday, January 3, with in person support resuming on Monday, January 5.
Use one of the options below to connect with the IST Service Desk remotely:
Mon.-Fri.: 9:00 am-8:30 pm
Sat.-Sun.: 12:30 pm-8:30 pm
Phone: 519-888-4567, ext. 44357
Email: helpdesk@uwaterloo.ca
Live chat: Click to start a new live chat session
Help Portal: Click to submit a request
IST service desk locations
Davis Centre
Mon.-Fri.: 9:00 am-8:30 pm
Sat.-Sun.: 12:30 pm-8:30 pm
Dana Porter
Mon.-Fri.: 9:00 am-8:30 pm
Sat.-Sun.: 12:30 pm-8:30 pm
Village 1
Mon-Fri: 9:00 am-8:30 pm
Sat-Sun: 12:30 pm-8:30pm
