All incoming packages addressed to the University of Waterloo are received through Central Stores.
Most items—whether ordered through a Purchase Order (PO), a P-Card, or from other sources—are delivered via courier. Each package is tracked using its waybill/probill number and linked to the appropriate department.
Tracking Your Package:
- To track shipments to or from the University, use the Online Tracking tab and select your carrier.
- For packages already on campus, Package Tracking
Contact Information:
- Purchase Order inquiries: call 548-255-3564 or email receiving
- Incoming courier shipments: call 548-255-3562 or email receiving
Affiliated Colleges and Campus Residences receive courier and Amazon deliveries directly. Please check with your individual desk services before contacting Central Stores. If your item has been returned to sender by desk services, it will be held at Central Stores for 30 days. Please email receiving with the tracking information to arrange a pickup time.
LCBO alcohol deliveries to the University of Waterloo via Canada Post
The Ontario Government has passed new legislation which permits the Liquor Control Board of Ontario (LCBO) to provide home deliveries through Canada Post.
Canada Post has indicated that all LCBO packages, addressed to the University, will be available for pick up at the nearest Canada Post outlet. Canada Post will arrange the delivery of a card (Delivery Notice) to the addressee at their University of Waterloo office or residence directing the requisitioner to the nearest postal outlet. Identification and signature will be required to retrieve the LCBO package.
This process applies to all members of the University of Waterloo community, including: Staff, Faculty, and Students.
If you have any questions, please email rmcmurren@uwaterloo.ca
Delivery of ordered perishable goods
The receipt of perishable items at the University of Waterloo in most cases is just as seamless as all other received items. However, on occasion, perishable goods are delivered to an identified room or lab where, on that day, the occupants are not there. The result is that the perishable good is destroyed, causing a major inconvenience to the ordering department and a costly replacement. It is Central Stores policy to deliver goods to the designated room. It is also our understanding that all rooms or labs are staffed, during normal business hours (8:30 a.m. to 4:00 p.m. M-F). Central Stores generally does not know when a lab is going to be vacant for extended periods of time, as quite often these areas are only momentarily unoccupied, when the delivery is occurring. Therefore, in order to avoid the issue of destroyed perishable goods, it is important that all departments establish a "plan of action".
Proposed recommendation
When a room or lab is going to be unoccupied, the doors should be closed, locked and a very visible notice taped to the door. This notice needs to be posted by 8:30 a.m. and should indicate an alternate staffed delivery point for all goods, during the absence period.
Since it is our standard procedure to expedite the delivery of all goods and especially known perishable goods, Central Stores will not be held responsible for any spoiled perishable goods delivered to unoccupied room or lab location.
This concern is primarily directed to departments that do not have an established staffed main receiving area for all delivered goods.