ONLINE: CMHR101: Managing Difficult Conversations

Who: Students, Faculty, and Staff

What: This course provides an opportunity to learn how to manage difficult conversations when they arise, whether it be with a manager, supervisor, colleague or even family member.

How: No matter what your role is on campus, this is a foundational workshop that will provide tools and strategies for more effective conflict management. Upon completion of this workshop, you will:

• be able to successfully assess the context of the situation
• build conflict management and communication skills and gain access to supportive resources
• learn to communicate in a way that reduces tension and facilitates a productive conversation
• learn how to handle a situation that involves disrespectful comments or behaviours.

Online, 3-hour workshop, in a small-group setting.