Client Service Response Priorities
The following Client Service Response Priorities are defined:
|Mission Critical Services||3||4||5|
The Client Service Heat Map yields 5 levels of response from the highest: mission-critical service (5) with campus wide impact to a Value-added service affecting only an individual (1).
Note: Severity of problem may be adjusted from the assigned rating in the Service depending on the number of individuals or groups affected.
The full Services Contingency Plan is online.