Monday, September 13, 2021

On-going issues with wireless (Eduroam)

Resolved: Users should be able to authenticate when connecting to eduroam again. IST has implemented a targeted mitigation while the vendor provides a software patch to fix a bug in the authentication service.

Friday, September 3, 2021

Hybrid work guidelines for Fall 2021

In preparation for the Fall term, Information Systems & Technology (IST) has created hybrid work guidelines for University employees who will be working both in the office and from home. Read more about the recommended meeting guidelines, work equipment guidelines, and secure computing practices. More guidelines will be added throughout the term as necessary.

Thursday, September 2, 2021

Changes to Microsoft Teams recordings

Teams meeting recordings will now be stored in your OneDrive for Business account or the SharePoint site connected to your Microsoft Team instead of being stored in Microsoft Stream by default. Recordings from before September 1 will not be affected and will remain available in Stream.

Friday, July 23, 2021

Zoom now available for University of Waterloo employees and students

The campus-wide Zoom license is now available for employees and students. Using Zoom for teaching within LEARN will be available in early August. 

If you have a Zoom account, there are some steps you need to take to convert it to the university plan. If you have never created a Zoom account, you can go to to create your account.

Friday, May 7, 2021

Planned wireless outages in BMH/AHS/LHN/LHS : Monday May 10 to Friday May 14

IST is upgrading the wireless network services in BMH/AHS/LHN/LHS as part of a campus-wide wireless network improvement project. Wireless outages will occur during the week of Monday, May 10 through Friday, May 14, as access points are replaced.

Friday, February 12, 2021

'Convert to Enterprise Account' email sent to Webex users

Some users received an email from Cisco Webex advising them to convert their Webex account to an enterprise account. This is a legitimate email from Webex. No action is required.

Thursday, January 21, 2021

Changing the way SPAM email is treated

On Monday, January 25, 2021, the University of Waterloo is replacing the current email threat protection tool, Proofpoint, with Cisco's Email Security (CES) solution. Spam or suspicious messages will now be delivered to the Junk Email folder of your email account; they will no longer be held in quarantine.

Tuesday, January 5, 2021

Breakout Rooms now available in Microsoft Teams

Breakout Rooms are now available in Microsoft Teams. Breakout Rooms allow meeting organizers to divide meeting attendees into groups within the meeting; each breakout room is a sub-meeting within the original meeting. The 'new meeting experience' in Teams must be enabled in order to access the Breakout Rooms feature.

Tuesday, December 15, 2020

Windows 10 - 2009 (20H2) Update

As part of the continuous upgrade process for Windows 10, AHS will be advertising a managed upgrade to version 2009 via Software Centre for Windows 10 workstations currently running version 2004 or earlier. ;On January 8, at 5 p.m. the deployment will become mandatory and will automatically install on any remaining on-campus workstations.

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