Waterloo Student Quarantine Package

For enrolled students who must travel to Canada

To assist with the mandatory quarantine transition period for international travellers, the University of Waterloo is offering an optional subsidized package for students enrolled in the fall 2020 and/or winter 2021 terms. This package is available for one time use by students who must travel to attend UWaterloo.

Important: Check the Government of Canada - Immigration, Refugee and Citizenship Canada website for the latest travel exemptions and restrictions for international students.

Please note: If you have already completed the International Student Travel Plans and Quarantine form, you must resubmit the form to notify the University that you have registered for this package.

Who is eligible for the quarantine package?

Students arriving in Canada after October 19, 2020 and through the winter 2021 term are able to register for this package. You should register as soon as you book your flight, or at least 7-14 days before you travel. The deadline to register is January 31, 2021, but your travel plans can take place any time between October 19, 2020 to April 24, 2021.

To be eligible for the Quarantine Package you must meet all of the following criteria:

  • Be a current or incoming student of the University of Waterloo enrolled in a full-time or part-time academic program, or full-time co-operative term, during fall 2020 or winter 2021.
  • Must travel to Canada from an international destination to study at the University of Waterloo.

Please note: This package is optional and available for one-time use only. 

If you are not sure if you are eligible for this package please contact ise@uwaterloo.ca. Students who are not eligible for this package, but need to self-isolate/quarantine due to COVID-19, should follow the health protocols on the University’s COVID-19 information website.

What's included?

The Waterloo Student Quarantine Package includes:

You have the option to quarantine with family members, provided they are travelling to Canada from the same household.


If you register for the program, you will be picked up at Toronto Pearson Airport (YYZ) and taken to the reserved local Waterloo hotel where you will be required to quarantine for 14 days. Please note that transportation will go directly from the airport to the quarantine location, with no planned or unplanned stops. 


The University has a number of hotel partners. You will be placed at one of these comfortable hotels based on availability and receive your hotel placement via email after registering. Details about the pickup process and hotel you have been placed at will be included in a confirmation email, after you have registered and arrangements have been made.

Your hotel placement will be in a safe and comfortable private room with a private three piece washroom with tub shower, and include the following free of charge:

  • Either two queen size beds or one king size bed
  • Wi-Fi
  • Mini-fridge
  • Microwave
  • Work station with chair
  • Coffee/tea facilities
  • Flat screen television
  • Professional hair dryer
  • Iron and ironing board
  • Black out curtains
  • Top quality linens

Review what to bring for your stay in Canada and keep in mind that you will not be able to leave your room for the full 14 day self-isolation period to go to any stores.

Check-in details

Check-in instructions will be provided once your hotel reservation has been confirmed. You will pick-up your Contactless Key and Wi-Fi information at the front desk. At that point the front desk agent will check your ID and ask for a credit card, which will be pre-authorized for incidentals and any damages that may get caused to the room. You must present identification and a credit card upon check-in to your hotel.

Other requirements:

  • A clean face mask and gloves must be worn at the time of check-in.
  • It is mandatory that you stay in your room for the entire 14 days, unless medical attention is needed. At that point the hotel is available to assist as required.
  • No guests will be allowed in the room.  Friends or family members are welcome to drop off items outside the room and notify the guests to take items from the hallway once guests have left the hallway.
  • Due to safety concerns, your room will not be cleaned by hotel staff for the duration of your stay. You will be able to call the front desk between 7 a.m. and 3 p.m. to ask for any housekeeping items needed such as towels, sheets, toiletries, etc. which will be left outside your room. Garbage and used linens can be put outside the guest door daily from 7 a.m. to 3 p.m. to be picked up by hotel staff. There will be extra garbage bags in the guest room upon check-in.

Health Services check-in

While in quarantine, you will be contacted every second weekday by staff from Health Services by phone or email to monitor for COVID-19 symptoms, general well-being, and compliance with quarantine requirements, with emphasis on individual COVID-19 infection control practices.   

During the check-in you will be asked:  

  • Have you maintained your quarantine location?  
  • Who is with you?  
  • Are you in contact with family or friends online or over the phone?
  • What additional supports do you think you need to complete the quarantine period?  
  • Questions from the Ontario Ministry of Health’s COVID-19 Screening Guidance (Version 4; June 20, 2020).

You will also be reminded of physical and mental health supports available through Campus Wellness

Information from the check-ins will be recorded on a private electronic database housed at Campus Wellness. This information will be deleted once your quarantine is complete.  If you indicate you are experiencing symptoms, the call will be transferred to a health professional (doctor or nurse). You may be given a medical examination, which may result in additional recommendations (i.e. managing COVID-like symptoms or attending a testing centre). Individuals who are symptomatic will subsequently be monitored by medical professionals.  

You are advised to download the ArriveCAN app for use preparing your quarantine plan and daily reporting of any symptoms, and to self-monitor and assess for COVID-19 symptoms.    

Meal plan (optional)

The meal plan for the Waterloo Student Quarantine Package includes three meals per day for 14 days. All three meals will be delivered once per day between 6 to 7 p.m. You will receive a hot dinner, as well as breakfast and lunch for the following day. Breakfast and lunch can be refrigerated in your room and heated up when ready to eat. Heating instructions will be provided where applicable. 

Sample menu:

Please note that this is just a sample and meals could change based on number of students and inventory of product. Meals for students with dietary restrictions will be adjusted accordingly. You can view detailed menu plans for meat and vegetarian options under the Frequently Asked Questions below. 

  Day 1 Day 2 Day 3
Breakfast (all with fruit and juice) Cereal with milk Everything bagel with cream cheese Greek yogurt with granola and berries, and a muffin
Lunch (all with fruit, juice and snack) Chicken salad sandwich with a soup of the day Caesar salad with grilled chicken Roast beef sandwich with a soup of the day
Dinner (all with dessert and a beverage) Shrimp pad thai Lasagna with garlic bread Goat cheese mac and cheese with squash and kale

How much does it cost?

The cost of the package is shared between each student and the University of Waterloo. The prices listed below reflect the final amount each student would be required to pay:

Package Cost to student
Transportation, accommodation and meal plan $1,000 CAD +HST
Transportation and accommodation only* $700 CAD +HST

*Please note that if you do not opt into the meal plan, you must inform the University via the International Student and Travel Plan and Quarantine form how you plan to feed yourself throughout your 14 day self-isolation period.    


You may choose to add other family members or another room to your package.

  • If you are travelling with three or four family members $25 CAD +HST will be added to your registration, as a larger airport shuttle will need to be arranged.
  • Additional room: $1,064 CAD +HST per additional room. There is a maximum of four family members per room.
  • Additional family member meal plans:
    • For one family member: $630 CAD +HST 
    • For two family members: $1,260 CAD +HST
    • For three family members: $1,890 CAD +HST
    • For four family members: $2,520 CAD +HST

How do I cancel my package?      

If your plans change and you no longer wish to participate in this program, please notify us via email at slkeppler@uwaterloo.ca no later than 48-hours prior to your arrival.

Students who cancel their package a minimum of 48 hours before their scheduled arrival date will receive a full refund, less a $113 non-refundable administration fee.

Contact us

For questions related to the Waterloo Student Quarantine Package email slkeppler@uwaterloo.ca. For questions about traveling, quarantine, or the International Student Travel Plans and Quarantine form email ise@uwaterloo.ca.

Frequently asked questions