Waterloo Student Quarantine Package

For enrolled students who must travel to Canada

To assist with the latter portion of the mandatory quarantine period for international travellers, the University of Waterloo is offering an optional subsidized package for students enrolled in spring 2021 and/or fall 2021 terms. This package is available for one time use by students who must travel to attend UWaterloo.

Important: Check the Government of Canada - Immigration, Refugee and Citizenship Canada website for the latest travel exemptions and restrictions for international students.

Please note: If you have already completed the International Student Travel Plans and Quarantine Form, you must resubmit the form to notify the University that you have registered for this package.

New Government of Canada policies announced

In summary: You will need to reserve a 3-night hotel stopover in advance of travelling and in addition to arranging the latter portion of your quarantine. Hotels must be booked in the city that you arrive. 

Based on current Government of Canada policies, international air travellers landing in Canada will have to quarantine in a government-authorized hotel at the port of entry upon arrival. This 3-night hotel stopover is where you will wait to learn your COVID-19 arrival test result and is separate from registering with the Waterloo Student Quarantine Package. 

  • If you receive a negative result on your COVID-19 arrival test, you will then be able to continue on to your originally planned quarantine location (e.g. the quarantine package) to fulfil the remainder of your 14-day quarantine requirements.
  • If you receive a positive result on your COVID-19 arrival test, you'll be relocated to a designated government quarantine facility for the remainder of your 14 days of isolation.
  • If you're entering Canada at the land border, this requirement does not apply to you. 

Who is eligible for the quarantine package?

Registration for fall 2021 will open at the beginning of July for travellers planning to arrive in August onwards. You should register as soon as you book your flight, or at least 7-14 days before you travel. We would not recommend entering Canada any sooner than one month prior to beginning your studies or co-op work term.

To be eligible for the Quarantine Package you must meet all of the following criteria:

  • Be a current or incoming student of the University of Waterloo enrolled in a full-time or part-time academic program, or co-op work term, during fall 2021.
  • Must travel to Canada from an international destination to study at the University of Waterloo.

Please note: This package is optional and available for one-time use only. 

If you are not sure if you are eligible for this package please contact ise@uwaterloo.ca. Students who are not eligible for this package, but need to self-isolate/quarantine due to COVID-19, should follow the health protocols when arranging their own quarantine plan. 

New and returning postdoctoral fellows can register for the Waterloo Postdoc Quarantine Package for travelling from outside of Canada.

What's included?

The Waterloo Student Quarantine Package includes:

You have the option to quarantine with family members, provided they are travelling to Canada from the same household.


Arrival at Toronto Pearson International Airport (YYZ):

  • If you arrive by an international flight, you will be picked up after you complete your 3-night hotel stopover at the government-authorized hotel where you stayed.  
  • If you arrive by a domestic flight, you will be picked up at the airport and taken to the reserved local Waterloo hotel where you will be required to complete your quarantine. You will go directly from the airport to the quarantine location, with no planned or unplanned stops. 

Arrival by land: 

  • You must travel directly to the Waterloo hotel that has been reserved for you. You should go directly from the border to the quarantine location, with no planned or unplanned stops. 

Please note: It's your responsibility to arrange and pay for transportation to your primary address after completing your quarantine. This transportation cost is not included in the package. 


The University has a number of hotel partners. You will be placed at one of these comfortable hotels based on availability. Details about the pick-up process and hotel that you've been placed at will be included in a confirmation email which you'll receive after you've registered and arrangements have been made.

Your hotel placement will be in a safe and comfortable private room with a private three piece washroom with tub shower, and include the following free of charge:

  • Either two queen size beds or one king size bed
  • Wi-Fi
  • Mini-fridge
  • Microwave
  • Work station with chair
  • Coffee/tea facilities
  • Flat screen television
  • Professional hair dryer
  • Iron and ironing board
  • Black out curtains
  • Top quality linens

Review what to bring for your stay in Canada and keep in mind that you will not be able to leave your room for the full quarantine period to go to any stores.

Check-in details

Check-in instructions will be provided once your hotel reservation has been confirmed. You will pick-up your Contactless Key and Wi-Fi information at the front desk. At that point the front desk agent will check your ID and ask for a credit card, which will be pre-authorized for incidentals and any damages that may get caused to the room. You must present identification and a credit card upon check-in to your hotel. If you don't have a credit card, the hotel is able to accept a debit or cash deposit of $100 CAD.  

Other requirements:

  • A clean face mask and gloves must be worn at the time of check-in.
  • It is mandatory that you stay in your room for the entire quarantine period, unless medical attention is needed. At that point, the hotel front desk must be notified and is available to assist as required.
  • No guests will be allowed in the room. Friends or family members are welcome to drop off items at the hotel front desk and hotel staff will deliver these items directly to you.
  • Due to safety concerns, your room will not be cleaned by hotel staff for the duration of your stay. You will be able to call the front desk between 7 a.m. and 3 p.m. to ask for any housekeeping items you need, such as towels, sheets, toiletries, amenities like coffee and tea, etc. These items will be left outside of your room. Garbage and used linens can be put outside your door daily from 7 a.m. to 3 p.m. to be picked up by hotel staff. There will be extra garbage bags in the guest room upon check-in.

Campus Wellness check-in

While in quarantine, you'll receive a daily quarantine wellness check-in from Campus Wellness by email. You can also expect phone calls to monitor for COVID-19 symptoms, general well-being, and compliance with quarantine requirements, with emphasis on individual COVID-19 infection control practices.  It's mandatory to respond to both the emails and the phone calls. 

During the check-in you will be asked:  

  • Have you maintained your quarantine location?  
  • Who is with you?  
  • Are you in contact with family or friends online or over the phone?
  • Questions from the Ontario Ministry of Health’s COVID-19 Screening Guidance (Version 4; June 20, 2020).

You'll also be reminded of physical and mental health supports available through Campus Wellness and the Quarantine Warrior's Support Group. These check-ins will take place starting your reported date of arrival, throughout the new mandatory 3-night hotel stopover and until you finish quarantine. 

If you indicate you are experiencing symptoms, a health professional will follow up with you. You may be asked to attend a virtual meeting with a Health Services physician who will assess your symptoms. This may result in recommendations (i.e. managing COVID-like symptoms or attending a testing centre). Individuals who are symptomatic will subsequently be monitored by medical professionals.  

You must also use ArriveCAN (iOS, Android or web version) to inform the Government of Canada of your quarantine plan (before arrival) and to report the results of your daily self-monitoring for COVID-19 symptoms (after you arrive).    

Meal plan (optional)

The meal plan for the Waterloo Student Quarantine Package includes three meals per day for the duration of your stay. All three meals will be delivered once per day between 6 to 7 p.m. You will receive dinner, as well as breakfast and lunch for the following day. Breakfast and lunch can be refrigerated in your room and heated up when ready to eat. Heating instructions will be provided where applicable. 

Sample menu:

Please note that this is a sample and meals could change based on the number of students and inventory of product. Meals for students with dietary restrictions will be adjusted accordingly. You can view detailed menu plans for meat and vegetarian options under the Frequently Asked Questions below. 

  Day 1 Day 2 Day 3
Breakfast (all with fruit and juice) Cereal with milk Everything bagel with cream cheese Greek yogurt with granola and berries, and a muffin
Lunch (all with fruit, juice and snack) Chicken salad sandwich with a soup of the day Caesar salad with grilled chicken Roast beef sandwich with a soup of the day
Dinner (all with dessert and a beverage) Shrimp pad thai Lasagna with garlic bread Goat cheese mac and cheese with squash and kale

How much does it cost?

The cost of the package is shared between each student and the University of Waterloo. The prices listed below reflect the final amount each student would be required to pay.

While the new government restrictions are in place, the cost of the Waterloo Student Quarantine Package has been reduced to $100 +HST (which is the administration fee) for students arriving in Canada by air and are paying for a government-authorized hotel for the new mandatory 3-night hotel stopover. Please note that the Waterloo Student Quarantine Package does not include the 3-night hotel stopover.

Package Cost to student
Arrival by air + include meals (includes transportation, accommodation after hotel stopover and meals) 

$1000 +HST (without hotel stopover)

$100 CAD +HST (while hotel stopover is required)

Arrival by air + no meals (includes transportation and accommodation after hotel stopover)

$700 +HST (without hotel stopover)

$100 CAD +HST (while hotel stopover is required)

Arrival by land + include meals  $1,000 CAD +HST
Arrival by land + no meals  $700 CAD +HST

*Please note that if you do not opt into the meal plan, you must inform the University via the International Student and Travel Plan and Quarantine Form how you plan to feed yourself throughout your quarantine period.    


You may choose to add other family members or another room to your package.

  • If you are travelling with three or four family members $25 CAD +HST will be added to your registration, as a larger airport shuttle will need to be arranged.
  • Additional room: $1,064 CAD +HST per additional room. There is a maximum of four family members per room.
  • Additional family member meal plans:
Number of family members Arrival by land Arrival by air while hotel stopover is required
1 family member $630 CAD +HST  $495 CAD +HST 
2 family members $1,260 CAD +HST $990 CAD +HST
3 family members $1,890 CAD +HST $1,485 CAD +HST
4 family members $2,520 CAD +HST $1,980 CAD +HST

How do I cancel my package?      

If your plans change and you no longer wish to participate in this program, please notify us via email at accombook@uwaterloo.ca. no later than 48-hours prior to your arrival.

Students who cancel their package a minimum of 48 hours before their scheduled arrival date will receive a full refund, less a $113 non-refundable administration fee.

Contact us

For questions related to the Waterloo Student Quarantine Package, traveling, quarantine period, or the International Student Travel Plans and Quarantine form, email ise@uwaterloo.ca.

Frequently asked questions