Karin Lie

Karin Lie completed a summer co-op term at the Legacy Leadership Lab in 2020. She is a fourth-year psychology major at the University of Waterloo. Her past work experience includes customer success, content creation, and human centered design. Her co-op experience with St. Paul's University College introduced her to the world of social enterprise and its importance to the local community. As a customer success intern, she resolved customer's issues with a software, where she learned about the importance of customer feedback and the dynamics between a software and the people who use the end product. During her co-op at Manulife, she assisted her supervisor in delivering introductory training lessons on human centered design and adapting learning material based on user feedback. She also worked on a toolkit for C-level executives to understand human centered design and its benefits.