The University of Waterloo Libraries seeks a creative and dynamic Circulation Services Department Head to provide vision and leadership, strategic planning and management for all the operational activities of the Libraries' Circulation Services Department which includes Collections Maintenance, Lending Services, Resource Sharing and Reserves. The Department Head works collaboratively with internal and external partners to lead the development of services and resources to support users’ learning and research needs in a continuously evolving academic environment. With a staff complement of 36 full time staff and additional casual staff and co-op students, Circulation Services is the largest department in the Libraries. Staff are in Dana Porter Library and Davis Centre Library.
The University of Waterloo Libraries are the campus's partner in learning, research and innovation. It has two main campus locations plus three satellite locations to meet the diverse needs of our community. The University was built for change and the Libraries' agility allows us to continuously transform approaches to creating, discovering, using, sharing and preserving information. We equip researchers and students with critical research skills – while committing to open and equitable access to information – to empower our campus community to improve our world as active citizens, creative problem solvers and agile leaders. Our work is done with a strong commitment to equity, diversity and inclusion (EDI).
The Libraries support many campus priorities including student wellness, sustainability, and the development of Indigenous initiatives, recognizing the responsibility of truth and reconciliation as outlined in the 94 Calls To Action.
The University of Waterloo Libraries are a member of the Ontario Council of University Libraries (OCUL), the Canadian Association of Research Libraries (CARL), the Association of Research Libraries (ARL), and the Coalition for Networked Information (CNI). The Libraries are transitioning towards enhanced collaboration on a shared library platform through the OCUL Collaborative Futures project.
Qualifications
- An undergraduate degree or equivalent education and experience
- Demonstrated experience leading and motivating dynamic teams
- Experience with strategic planning, including establishing and executing strategies
- Project management experience
- Demonstrated experience with effective change management, planning and implementation
- Experience providing excellent customer service
- Experience working with library services platform (LSP)
- Proven ability to work effectively in a service-oriented environment which values collaboration and collegiality
- Proven strong facilitation, interpersonal and communication skills (oral, written, active listening)
- Demonstrated analytical and problem-solving skills
- Demonstrated ability to resolve conflict including complex and sensitive patron and staff issues
- Demonstrated ability to exercise judgement and discretion when handling confidential information
- Demonstrated commitment to fostering positive working relationships and building partnerships
- Demonstrated commitment to promoting and sustaining equity, diversity, and inclusion (EDI) among staff and user-facing programs
- Asset: Human resources management training
- Asset: Experience working with circulation/access services in an academic library
- Asset: Experience using metrics to evaluate work and inform decision-making
Compensation
The salary for this position will be commensurate with experience and qualification within the USG 12 salary level. Hiring range: $81,811-$102,263 based on 2021/2022 salary scales
For more information about this job and to apply: go to external opportunities at Careers at Waterloo.
We welcome interested candidates to connect directly with Victoria Chu, Associate University Librarian: Learning, Research and User Services to learn more about this exciting position. Victoria can be reached by email at v7chu@uwaterloo.ca
Deadline for applications: For assured consideration, application should be received by November 12.
Job openings are posted until the position has been filled. Due to the number of applications received, only applicants who are selected for an interview will be contacted.
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.
About the University of Waterloo
Waterloo has spawned thousands of commercial and social enterprises, is home to the world's largest co-operative education program and boasts a uniquely entrepreneurial culture that encourages experimentation and risk-taking. The result is an outstanding learning and research experience for more than 36,000 undergraduate and graduate students in Waterloo, Ontario, Canada — the anchor of Canada’s innovation corridor.
University of Waterloo — Canada’s top innovation university — is a research powerhouse and the engine of one of the world’s leading startup ecosystems. Offering world-class scholarship and research, combined with unparalleled experience-based education, Waterloo builds a better future for Canada and the world by championing innovation and collaboration to create solutions relevant to the needs of today and tomorrow.
For more information about Waterloo, please visit the University of Waterloo website.