Hello. I'm an Associate Professor of Rhetoric and Communication in the Department of English Language & Literature. I am the author of the NCTE award-winning book, Instruction and Technology: Designs for Everyday Learning (The MIT Press, 2010).

Previously, I was an Associate Professor in the College of Education at North Carolina State University, and, before that, an Associate Professor in the English Department, also at North Carolina State University. Much of my research has focused on human-computer interaction, beginning with my co-authored book, Online Help: Design and Evaluation (Ablex, 1993). I published numerous articles, including in Technical Communication Quarterly and IEEE Transactions on Professional Communication as well as proceeding papers, including with the ACM SIGDOC. Additionally, I have published chapters in the award-winning Solving Problems in Technical Communication (U of Chicago P), The Human-Computer Interaction Handbook (Lawrence Erlbaum), Innovative Approaches to Teaching Technical Writing (Utah State UP), Digital Rhetoric and Global Literacies (IGI Global), The Society of Text (MIT Press), The Computer Science and Engineering Handbook (CRC Press), and the award-winning Computers and Technical Communication (Ablex Press).

My current project is a book-length manuscript, entitled “Learner,” an exploration of the rhetoricity of learning across the life span.

Upcoming talks:
September, 2018 — Presentation at the Genres and Media Landscapes in Virtual-physical Learning Spaces Conference in Jönköping, Småland, Sweden.