The University of Waterloo is committed to achieving barrier free accessibility for persons with disabilities studying, visiting and/or working at Waterloo. Waterloo stands by their Principles of Inclusivity which were created to acknowledge, communicate, and promote an understanding of the complexity and uniqueness of the University of Waterloo’s campus community, presenting the ideals by which campus members should engage one another – with respect, sensitivity, and fairness. View the Principles of Inclusivity on Organizational & Human Development's website.
Multi-Year Accessibility Plan (MYAP)
Building upon a commitment to promote equitable opportunities for all individuals, the MYAP has been created to enhance, formalize and make public many of our current and proposed accessibility practices. This on-going initiative guides the strategies and actions to meet Waterloo’s obligation for creating an accessible environment under the Accessibility for Ontarians with Disabilities Act (AODA) and within Policy 58: Accessibility. View the Multi-Year Accessibility Plan website or download the MYAP 2018-2022 (PDF).
Finding your way
Routes and Buildings
The campus map shows accessible entrances, accessible parking, location of help lines, and construction sites. The map responds to both your mouse and your keyboard. Use the arrow keys for scrolling and "-" and "+" for zooming in and out.
Plant Operations have floor plans and photos for most UW buildings. These are categorized by the name of the building followed by the floor number. Note: you will need to provide your UW userid to view the floor plans. Residence building floor plans are restricted to Plant Operations staff and other selected groups only!
This alphabetical listing of campus buildings provides information on accessible entrances, location of accessible washrooms, elevators, telephones and accessible parking close to the building.
Accessible parking spaces are available in designated areas across campus. Parking Services have established a guideline to assist with the process of determining alternative campus parking arrangements for persons with disabilities or temporary medical conditions.
A University of Waterloo permit along with a Ministry of Transportation permit must be displayed to park in an accessible parking space. Daily permits can be purchased at Parking Services or pay and display machines where applicable.
The University disseminates information regarding a temporary disruption in services such as elevators, washroom facilities, access to IT etc. Notices are posted including estimated timelines and that every effort is made to ensure that the public is notified. Please note that classroom change or cancellations will be disseminated via Waterloo LEARN wherever possible.
Barriers to customer service
The University of Waterloo has established a feedback process so that persons with disabilities are able to comment on the provision of goods or services provided to them. If you have experienced a barrier to access goods or services please contact HR Help by phone (519-888-4567 ext. 35935), email, fax (519-746-3242) or in person at East Campus 1.
We will collaborate with you and all university departments and services to remedy the barrier and to create a reasonable outcome with the goal to create an equitable opportunity for all customers of the university.
If you experience a barrier outside of regular office hours (8:30 - 4:30 EST) please contact Plant Operations (24 hour service and maintenance line ext.33793) and/or Police Services (519-888-4911 or ext. 22222). *You can also contact the University of Waterloo Police on any Bell pay phone on campus by pressing the red button (this is a free call on campus).
The current priority for snow removal is to clear main road routes to ensure emergency access and then primary walkways. Attention to some walkways and parking lots may not be possible until at least 24 hours after a storm has subsided. Keep clear of snow removal equipment for your safety and to expedite their response to storm conditions. Visit Parking Services for more information.
- AccessAbility Services (academic support for University of Waterloo students who have both permanent and temporary disabilities)
- Counselling Services (support for students in the personal and interpersonal functioning of our diverse university community.)
- Employee Family Assistance Program
- Health Services (primary medical care for all registered University of Waterloo students)
- Library Accessibility Services
- Occupational Health (support for employee health)
- Parking Services
- Police Services
The University of Waterloo is committed to fostering an accessible campus environment for everyone, including persons with disabilities under the Accessibility for Ontarians with Disabilities Act (AODA) and within Policy 58: Accessibility. The University recognizes the need for service animals by persons with disabilities to support independence, dignity, and integration into our campus environment.
- Service animal verification guideline
- Considerations for service animal owners/handlers
- Service animals in labs
- Service animal frequently asked questions (FAQ)
Website & campus accessibility feedback
We welcome your feedback on campus accessibility and our website. Please let us know if you experience any barriers or have suggestions to improve your experience. Individuals may also connect with any Accessibility Committee member regarding opportunities for improvement around accessibility, or to provide general feedback.
The University of Waterloo will communicate with a person with a disability in a manner that takes into account his or her disability and right to an equal opportunity and support individual needs (i.e. alternate format) upon request. Please contact HR Help to request assistance.