Publications
ACM SIGDOC Asterisk Journal of Computer Documentation. Concerning SIGDOC 92.
. (1993). Navigating online information: a characterization of extralinguistic factors that influence user behavior. Navigating online information: a characterization of extralinguistic factors that influence user behavior. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0027805738&partnerID=MN8TOARS
. (1993). Proceedings of the 11th annual international conference on Systems documentation - SIGDOC '93. Software usability.
. (1993). Proceedings of the 10th annual international conference on Systems documentation - SIGDOC '92. Navigating online information.
. (1992). Human-Computer Interaction. Finding Information on a Menu: Linking Menu Organization to the User's Goals. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0024946843&partnerID=MN8TOARS
. (1989). Reading Research Quarterly. Models for the Design of Instructional Text.
(1989). ACM SIGCHI Bulletin. HELP FOR THE DESIGNERS OF ONLINE HELP SYSTEMS.
. (1988).