Phone 519-888-4708 to speak with Nupur, our patient Care Cordinator regarding appointments or e-mail lvclinic@uwaterloo.ca.
You do not need a referral to visit the low vision clinic – just give us a call! In addition to self-referrals, patients are referred to us from optometrists, ophthalmologists, school boards, Augmentative Communications Clinics, WSIB, etc.
Information Needed
Before scheduling appointments, the Low Vision Clinic collects some additional background information and clinical documentation to ensure that the planned visit correctly anticipates the unique service demands of each individual patient. Nupur can complete the forms over the phone with you or mail or email them to you.
Next Steps
Once all the information is received, it is reviewed carefully by optometrists and professional staff, who determine which services best fulfill your needs. You will then be contacted by the patient care coordinator to schedule an appointment. You may be scheduled for more than one appointment in a day or you we may recommend multiple appointments over 2 or more days. Please let us know about any scheduling accommodations you may need. You are welcome to call 519-888-4708 to confirm the status of your appointment. Please notify at least 24 hours in advance if you would like to cancel or reschedule your appointment.
Accessibility
The University of Waterloo is continually upgrading campus and building accessibility and welcomes input from campus users with disabilities. Accessible parking spots are available at the main clinic entrance. An accessible washroom is available in the clinic waiting area. The clinic has wheel chairs available which may be used during your visit. Service Dogs are welcome. The Low Vision Clinic has an UbiDuo available allowing typed, real time face-to-face communication for visitors who are deaf, deafened or hard of hearing. Personal amplifiers are also available for individuals who have difficulty hearing. Communication can be sent in large print, braille or electronically. We are also happy to arrange for interpreters. Please do not hesitate to let us know how we can support you.