Counselling and Resource Services

What we provide

  • Support and counselling for individuals living with low vision and their family, partner or caregiver. Sessions available in person or by telephone
  • Assistance with vocational adjustment and career planning
  • Information about resources and referral to community services
  • Advocacy for clients
  • Information about programs and services that may provide financial assistance to individuals with low vision
  • Smoking Cessation Counselling


There is no extra cost for up to 6 counselling appointments per year after your low vision assessment. Additional sessions may be added based on need and funding. Fees may apply for longer term counselling or form completion.

Booking an appointment

Returning Patients

If you have already had your Low Vision Assessment at our clinic, just call 519-888-4708 to book an appointment.

New Patients

If you have never been to our clinic please see our intake process. When you complete your Patient Information Form, please indicate that you are interested in counselling or other community resources & supports and we will contact you to schedule an appointment.

Our team

We are committed to providing educational & clinical training for optometrists. We also help train professionals in the counselling & social work field who will be able to address the psycho-social concerns that are a common part of vision loss. Appointments are booked with one of our team members listed below.

Melinda Szilva, BA,MTS, CCC, RP

Melinda is a Registered Psychotherapist & a Canadian Certified Counsellor.
Melinda provides clinical supervision to our counselling team. Her career has included working with clients with chronic illness, developmental and physical disabilities, including visual impairments & traumatic brain injuries. She has clinical training & experience in individual, couples & family therapy as well as chaplaincy.

Nicholas Balaisis, BA, MA, PhD

Nicholas is an MA candidate in Psychotherapy and Spiritual Care at Wilfrid Laurier University. He is completing his clinical training in our clinic. Nicholas has a special interest in couples' counselling. He is also an instructor in the Department of Speech Communication and Fine Arts at the University of Waterloo, teaching courses in interpersonal communication & digital and visual media. Nicholas is able to provide counselling services in English, French & Spanish.

Elizabeth Schmidt, B.A

Liz is completing her Social Work Field Placement in our clinic. Born and raised in the Kitchener-Waterloo area, Liz graduated on the Dean’s List from the University of Waterloo with a Bachelor of Arts degree (2018) in Honours Arts and Business, majoring in Social Development Studies. She is now pursuing a Bachelor of Social Work at Renison University College. In her spare time, Liz loves exploring national parks and spending time at the cottage with her friends and family.